Event Title

LibChat for Staff

Thursday, July 11, 2019
2:00pm - 2:45pm (Eastern Time - US & Canada) change time zone

Event Details


Products Covered:
LibAnswers Training Room: https://springshare.zoom.us/j/393214184
Session Type:
Build It Session
Henry Jones


Once your LibChat system is configured, learn how to navigate the chat operator dashboard, answer chats, create personal canned messages, customize personal chat settings, and more! A separate session covering LibChat set up and admin functions is available; this session is aimed at chat operators. 

Learning Objectives:

  • Customizing personal chat settings
  • Answering & transferring chats
  • Screensharing with patrons
  • Creating personal canned messages
  • Following up on chats

Can't make this session?

Previously Recorded Session

User Type:
Beginner Users  
Registration has closed.

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.