LibChat for Staff
2:00pm - 2:45pm (Eastern Time - US & Canada) change time zone
- Products Covered:
- LibAnswers Training Room: https://springshare.zoom.us/j/393214184
- Session Type:
- Build It Session
- Henry Jones
Once your LibChat system is configured, learn how to navigate the chat operator dashboard, answer chats, create personal canned messages, customize personal chat settings, and more! A separate session covering LibChat set up and admin functions is available; this session is aimed at chat operators.
- Customizing personal chat settings
- Answering & transferring chats
- Screensharing with patrons
- Creating personal canned messages
- Following up on chats
Can't make this session?
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.