Using LibAnswers to Manage eResource Tickets (Kelly Smith, Eastern Kentucky University)

Saturday, June 22, 2019
10:00am - 10:20am U.S. ET (UTC -5)
Michelle Lustig
Session type:
Guest Presenter
ALA Midwinter: Philadelphia Booth #1056
Products covered:

 Watch Live on Facebook!

In this session:

This event will be streamed via Facebook Live!

Kelly Smith, Coordinator of Collections & Discovery
Eastern Kentucky University 

At Eastern Kentucky University, LibAnswers is used not just as a valuable chat reference tool, but it is also used to help manage electronic resources. Learn how to use tickets to track renewals, troubleshoot problems, communicate across library departments, and more. Find out how this approach can also help with training new employees and analyzing collection and service needs.

Products covered: LibAnswers

Registration is not required, but is recommended to receive a reminder email and ics file to add to your calendar.

Registration has closed.

Webinar Software

For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.