Event Title

Using LibAnswers to Manage eResource Tickets (Kelly Smith, Eastern Kentucky University)

Saturday, June 22, 2019
10:00am - 10:20am (Eastern Time - US & Canada) change time zone

Event Details

Details

Products Covered:
LibAnswers  
Location:
PLA 2020: Booth #641
Session Type:
Guest Presenter
Springy:
Michelle Lustig

About:

This event will be streamed via Facebook Live!

Kelly Smith, Coordinator of Collections & Discovery
Eastern Kentucky University 
@kelly_smith72

At Eastern Kentucky University, LibAnswers is used not just as a valuable chat reference tool, but it is also used to help manage electronic resources. Learn how to use tickets to track renewals, troubleshoot problems, communicate across library departments, and more. Find out how this approach can also help with training new employees and analyzing collection and service needs.

 Watch Live on Facebook!

Registration has closed.

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.