Event Info

Using LibAnswers to Manage eResource Tickets (Kelly Smith, Eastern Kentucky University)
10:00am - 10:20am (Eastern Time - US & Canada) change time zone
About:
This event will be streamed via Facebook Live!
Kelly Smith, Coordinator of Collections & Discovery
Eastern Kentucky University
@kelly_smith72
At Eastern Kentucky University, LibAnswers is used not just as a valuable chat reference tool, but it is also used to help manage electronic resources. Learn how to use tickets to track renewals, troubleshoot problems, communicate across library departments, and more. Find out how this approach can also help with training new employees and analyzing collection and service needs.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
LibWizard: Build a Standalone Tutorial
- Date:
- Wednesday, February 12, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibWizard
- Register!
LibGuides Basics: Building Your First LibGuide - Side Nav
- Date:
- Thursday, February 13, 2025
- Time:
- 9:00am - 10:00am
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Designing LibGuides for Mobile
- Date:
- Tuesday, February 18, 2025
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Creating a Custom Header for LibGuides, LibAnswers and LibCal
- Date:
- Wednesday, February 19, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Advanced Users
- Register!
LibCal Spaces: Become a Power User
- Date:
- Thursday, February 20, 2025
- Time:
- 2:00pm - 2:40pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibCal > Spaces & Equipment
- Register!
New Feature: LibCal ILS Patron Lookup
- Date:
- Monday, February 24, 2025
- Time:
- 12:00pm - 12:25pm
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- LibCal New session!
- Register!
LibAnswers Tickets: Become a Power User
- Date:
- Tuesday, February 25, 2025
- Time:
- 2:00pm - 2:40pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibAnswers
- Register!
Learning Lab: Using Verify to Simplify Library Card Sign-Ups and Renewals
- Date:
- Wednesday, February 26, 2025
- Time:
- 12:00pm - 1:00pm
- Session Type:
- Learning Lab
- User Type/Language:
- Public Library Interest
- Products Covered:
- Patron Point
- Register!
Creating a Bootstrap 5 Header for the *NEW* LibGuides A-Z Database List
- Date:
- Wednesday, February 26, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!