Event Info

Using LibAnswers to Manage eResource Tickets (Kelly Smith, Eastern Kentucky University)
10:00am - 10:20am (Eastern Time - US & Canada) change time zone
About:
This event will be streamed via Facebook Live!
Kelly Smith, Coordinator of Collections & Discovery
Eastern Kentucky University
@kelly_smith72
At Eastern Kentucky University, LibAnswers is used not just as a valuable chat reference tool, but it is also used to help manage electronic resources. Learn how to use tickets to track renewals, troubleshoot problems, communicate across library departments, and more. Find out how this approach can also help with training new employees and analyzing collection and service needs.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Best Practices for Chatbot
- Date:
- Wednesday, March 12, 2025
- Time:
- 9:00am - 9:40am
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- Early Bird/EU Opt Time LibAnswers LibAnswers > LibChat
- Register!
LibMaps: Find Books, Spaces, & Places
- Date:
- Thursday, March 13, 2025
- Time:
- 1:00pm - 2:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > LibMaps
- Register!
Build a Survey: Understanding Patron Preferences with LibWizard
- Date:
- Thursday, March 13, 2025
- Time:
- 2:00pm - 2:40pm
- User Type/Language:
- Beginner Users Intermediate Users
- Register!
LibGuides Basics: Building Your First LibGuide - Side Nav
- Date:
- Tuesday, March 18, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Creating Accessible Content in LibGuides: Images
- Date:
- Wednesday, March 19, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Patron Point: Communications on Cruise Control
- Date:
- Thursday, March 20, 2025
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- Patron Point
- Register!
Computers in Libraries 2025 - Booth #315
- From:
- Tuesday, March 25, 2025
- To:
- Thursday, March 27, 2025
- Session Type:
- Live @Conference
New Features: Enhance your LibAnswers Question Forms
- Date:
- Tuesday, March 25, 2025
- Time:
- 11:00am - 11:25am
- User Type/Language:
- Admin Account Level Users Intermediate Users Public Library Interest
- Products Covered:
- LibAnswers New session!
- Register!
LibMaps: Find Books, Spaces, & Places
- Date:
- Wednesday, March 26, 2025
- Time:
- 10:30am - 11:30am
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > LibMaps
- Register!