Event Title

Using LibAnswers to Manage eResource Tickets (Kelly Smith, Eastern Kentucky University)
10:00am - 10:20am (Eastern Time - US & Canada) change time zone
Event Details
Details
- Products Covered:
- LibAnswers
- Location:
- ALA 2022: Booth #2639
- Session Type:
- Guest Presenter
- Springy:
- Michelle Lustig
About:
This event will be streamed via Facebook Live!
Kelly Smith, Coordinator of Collections & Discovery
Eastern Kentucky University
@kelly_smith72
At Eastern Kentucky University, LibAnswers is used not just as a valuable chat reference tool, but it is also used to help manage electronic resources. Learn how to use tickets to track renewals, troubleshoot problems, communicate across library departments, and more. Find out how this approach can also help with training new employees and analyzing collection and service needs.
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.