Using LibAnswers to Manage eResource Tickets (Kelly Smith, Eastern Kentucky University)
In this session:
This event will be streamed via Facebook Live!
Kelly Smith, Coordinator of Collections & Discovery
Eastern Kentucky University
At Eastern Kentucky University, LibAnswers is used not just as a valuable chat reference tool, but it is also used to help manage electronic resources. Learn how to use tickets to track renewals, troubleshoot problems, communicate across library departments, and more. Find out how this approach can also help with training new employees and analyzing collection and service needs.
Products covered: LibAnswers
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