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LibAnswers: General Overview

Date:: Sunday, June 23, 2019
Time:: 1:00pm - 1:15pm U.S. ET (UTC -4)
Springy:: Talia Richards
Session type:: Live @ ALA 2019
Location:: ALA 2019. Washington, DC: Booth #3136
Products covered:: LibAnswers

In this session:

Be Where They Are... On EVERY Device

LibAnswers is your multi-channel communication platform that empower you to assist your patrons where they are (Facebook, Twitter, SMS, Chat) on every device.

We'll Cover:

All Components of LibAnswers:
1. FAQ Builder
2. Real-time LibChat
3. Twitter / Facebook / Pinterest Integration
4. Helpdesk Platform w/ Universal Inbox
A Tour of Facebook Messenger Live Integration

Important Note:

QuestionPoint Clients - Depending upon your service agreement with QuestionPoint, you may or may not have access to all LibAnswers Platform features.

Recommended Help Guide: QuestionPoint Customers Migrating to LibAnswers

Products covered: LibAnswers

Registration is not required, but is recommended to receive a reminder email and ics file to add to your calendar.

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I plan to attend:

Live at Booth #3136

Via Facebook Live (if offered)

Please rate your skill level with this product

I've never seen it before!

I've seen it, but I don't know much about it.

I've played around a little, but feel like there's a lot more I should know.

I've been using it for a while, but want to make sure I'm not missing anything.

I'm a master!

Training Session Software

For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.