Event Info

24/7 Chat - Join the LibAnswers Community (Streamed Live on Facebook)
10:30am - 10:45am (Eastern Time - US & Canada) change time zone
About:
This event will be streamed via Facebook Live!
The LibAnswers Cooperative Live on Feb 28, 2020
The LibAnswers 24/7 Cooperative allows librarians across multiple LibAnswers systems to provide collaborative chat reference. Librarians answer patron chats on behalf of all member libraries within the cooperative.This means, all of your patrons can get library help, even when your physical doors are closed.
The 24/7 Cooperative is staffed by contributing member libraries and dedicated Springshare MLIS reference librarians.
We'll Cover:
- Service Levels - Contribute to the 24/7 Cooperative, or not; choose coverage for nights and/or weekends only; or choose coverage for select time-periods... we've got lots of service options available.
- Options to Create a Local Cooperative - Are there a few libraries in your consortium? Consider joining together and creating a local cooperative. Chats default to the local library first, then roll's up to the local cooperative, and finally the 24/7 Cooperative.
- Cooperative Overview - Includes creation of chat widgets, signing into the 24/7 Cooperative (if contributing hours), answering chats, and more.
- Reportings & Stats - View the types of reports you'll have access to - including how often your patron's chat widgets were answered by the 24/7 Cooperative.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Setting Up LibCal Hours, Exceptions, Holidays and more!
- Date:
- Monday, December 11, 2023
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
- Register!
Protecting Patron Data - Setting Up Privacy Scrubs for your Springshare Tools
- Date:
- Monday, December 11, 2023
- Time:
- 1:30pm - 2:00pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibAnswers LibCal LibGuides & LibGuides CMS
- Register!
SpringySession: Tips & Strategies for Gathering Useful and Actionable Patron Feedback
- Date:
- Tuesday, December 12, 2023
- Time:
- 1:00pm - 2:00pm
- Products Covered:
- Multi-Product
- Register!
Training Tidbit: FAQs Published When You Need Them
- Date:
- Tuesday, December 12, 2023
- Time:
- 2:00pm - 2:30pm
- Register!
Measuring Patron Satisfaction with NPS (Net Promoter Score℠) in LibAnswers
- Date:
- Wednesday, December 13, 2023
- Time:
- 10:30am - 11:15am
- User Type/Language:
- Beginner Users Advanced Users
- Products Covered:
- LibAnswers
- Register!
Understanding Patron Needs with Query Analyzer
- Date:
- Wednesday, December 13, 2023
- Time:
- 1:30pm - 2:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers New Session!
- Register!
Increase 1-1 Interactions with Appointments
- Date:
- Thursday, December 14, 2023
- Time:
- 9:00am - 9:45am
- Session Type:
- Build It Session
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibCal New Session!
- Register!
LibGuides Basics: Building Your First LibGuide - Top Nav
- Date:
- Thursday, December 14, 2023
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LibInsight: Data Recording & Analysis for Your Library
- Date:
- Friday, December 15, 2023
- Time:
- 1:00pm - 2:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibInsight
- Register!