Event Info

24/7 Chat - Join the LibAnswers Community (Streamed Live on Facebook)
10:30am - 10:45am (Eastern Time - US & Canada) change time zone
About:
This event will be streamed via Facebook Live!
The LibAnswers Cooperative Live on Feb 28, 2020
The LibAnswers 24/7 Cooperative allows librarians across multiple LibAnswers systems to provide collaborative chat reference. Librarians answer patron chats on behalf of all member libraries within the cooperative.This means, all of your patrons can get library help, even when your physical doors are closed.
The 24/7 Cooperative is staffed by contributing member libraries and dedicated Springshare MLIS reference librarians.
We'll Cover:
- Service Levels - Contribute to the 24/7 Cooperative, or not; choose coverage for nights and/or weekends only; or choose coverage for select time-periods... we've got lots of service options available.
- Options to Create a Local Cooperative - Are there a few libraries in your consortium? Consider joining together and creating a local cooperative. Chats default to the local library first, then roll's up to the local cooperative, and finally the 24/7 Cooperative.
- Cooperative Overview - Includes creation of chat widgets, signing into the 24/7 Cooperative (if contributing hours), answering chats, and more.
- Reportings & Stats - View the types of reports you'll have access to - including how often your patron's chat widgets were answered by the 24/7 Cooperative.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Best Practices for Chatbot
- Date:
- Wednesday, March 12, 2025
- Time:
- 9:00am - 9:40am
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- Early Bird/EU Opt Time LibAnswers LibAnswers > LibChat
- Register!
LibMaps: Find Books, Spaces, & Places
- Date:
- Thursday, March 13, 2025
- Time:
- 1:00pm - 2:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > LibMaps
- Register!
Build a Survey: Understanding Patron Preferences with LibWizard
- Date:
- Thursday, March 13, 2025
- Time:
- 2:00pm - 2:40pm
- User Type/Language:
- Beginner Users Intermediate Users
- Register!
LibGuides Basics: Building Your First LibGuide - Side Nav
- Date:
- Tuesday, March 18, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Creating Accessible Content in LibGuides: Images
- Date:
- Wednesday, March 19, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Patron Point: Communications on Cruise Control
- Date:
- Thursday, March 20, 2025
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- Patron Point
- Register!
Computers in Libraries 2025 - Booth #315
- From:
- Tuesday, March 25, 2025
- To:
- Thursday, March 27, 2025
- Session Type:
- Live @Conference
New Features: Enhance your LibAnswers Question Forms
- Date:
- Tuesday, March 25, 2025
- Time:
- 11:00am - 11:25am
- User Type/Language:
- Admin Account Level Users Intermediate Users Public Library Interest
- Products Covered:
- LibAnswers New session!
- Register!
LibMaps: Find Books, Spaces, & Places
- Date:
- Wednesday, March 26, 2025
- Time:
- 10:30am - 11:30am
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > LibMaps
- Register!