Event Title

LibAnswers: General Overview

Sunday, January 26, 2020
9:30am - 9:45am U.S. ET (UTC -4) convert to my time zone

Event Details

Details

Products Covered:
Flash Presentation   LibAnswers  
Location:
PLA 2020: Booth #641
Session Type:
Live @Conference
Springy:
Talia Richards

About:

Be Where They Are... On EVERY Device

LibAnswers is your multi-channel communication platform that empower you to assist your patrons where they are (Facebook, Twitter, SMS, Chat) on every device. 

We'll Cover:

  • All Components of LibAnswers:
    1. FAQ Builder
    2.  Real-time LibChat with 24/7 Chat Cooperative Reference
    3. Twitter / Facebook / Pinterest Integration
    4. Helpdesk Platform w/ Universal Inbox
  • A Tour of Facebook Messenger Live Integration

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.