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LibAnswers: General Overview

Date:: Sunday, January 26, 2020
Time:: 9:30am - 9:45am U.S. ET (UTC -5)
Springy:: Talia Richards
Session type:: Live @Conference
Location:: ALA Midwinter: Philadelphia Booth #1056
Products covered:: Flash Presentation LibAnswers

In this session:

Be Where They Are... On EVERY Device

LibAnswers is your multi-channel communication platform that empower you to assist your patrons where they are (Facebook, Twitter, SMS, Chat) on every device.

We'll Cover:

All Components of LibAnswers:
1. FAQ Builder
2. Real-time LibChat with 24/7 Chat Cooperative Reference
3. Twitter / Facebook / Pinterest Integration
4. Helpdesk Platform w/ Universal Inbox
A Tour of Facebook Messenger Live Integration

Products covered: Flash Presentation, LibAnswers

Registration is not required, but is recommended to receive a reminder email and ics file to add to your calendar.

Webinar Software

For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.