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LibCRM: A CRM for Outreach Librarians w/ New Operational Emailing Functionality!

Date:
Sunday, January 26, 2020
Time:
2:30pm - 2:45pm U.S. ET (UTC -5)
Springy:
Talia Richards
Session type:
Live @Conference
Location:
ALA Midwinter: Philadelphia Booth #1056
Products covered:
  Flash Presentation     LibCRM  

In this session:

LibCRM is a Customer Relationship Management platform built for the specific needs of libraries. Offer a superior customer experience by gaining a better understanding of your users and their needs.

We'll cover:

  • Tracking relationships and interactions with faculty, students, staff, and partners.
  • Assigning tasks, running activity reports, reviewing a full history of interactions.
  • Ideas on customizing the library experience and services for your users based on the history of previous interactions.
  • New Operational Email Functionality

Products covered: Flash Presentation, LibCRM

Registration is not required, but is recommended to receive a reminder email and ics file to add to your calendar.

Webinar Software

For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.