Event Info
Setting up LibAnswers Groups & FAQs
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
FAQs are public, searchable frequently asked questions that you want to share with your library community. Groups are the primary way of organizing your FAQs in LibAnswers. Each system needs to have at least one FAQ group; however, you can add as many groups as you'd like. You can also have dedicated groups for different branches, campus libraries, departments, or topics.
In this session, we'll discuss setting up FAQ groups and group customization as well as how to create FAQs and strategies for organization.
Learning Objectives:
- Setting up an FAQ Group
- Creating a Group Homepage
- Customizing your FAQ Page - the page people see when they click on an individual question
- Set up how your search results will display
- Best practices for creating FAQs
- Creating FAQs from tickets, chats, searches, and from scratch
- Stats
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Training Tidbit: Succession Planning for LibApps and all of your Springy Tools
- Date:
- Tuesday, March 19, 2024
- Time:
- 1:00pm - 1:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Multi-Product
- Register!
Side Navigation Guides: Creating Two Columns
- Date:
- Tuesday, March 19, 2024
- Time:
- 2:00pm - 2:30pm
- Session Type:
- Advance Your Skills
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Patron Point: Creating a Segment
- Date:
- Wednesday, March 20, 2024
- Time:
- 12:00pm - 12:45pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- Patron Point
- Register!
Creating Event Templates in LibCal for Public Libraries
- Date:
- Wednesday, March 20, 2024
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Admin Account Level Users Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- LibCal
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SpringySession: Creating Instructional Videos Like a Pro
- Date:
- Wednesday, March 20, 2024
- Time:
- 1:00pm - 2:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- Multi-Product
- Register!
LibGuides Basics: Building Your First LibGuide - Side Nav
- Date:
- Thursday, March 21, 2024
- Time:
- 10:00am - 11:00am
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
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LibGuides CMS: Creating Groups for Student Published LibGuides
- Date:
- Thursday, March 21, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Build It
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
El uso de formularios y encuestas en LibWizard
- Date:
- Monday, March 25, 2024
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- En Español
- Products Covered:
- LibWizard ¡Sesión nueva!
- Register!
LibGuides Basics: Building Your First LibGuide - Top Nav
- Date:
- Monday, March 25, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!