Event Title

LibChat for Staff

Tuesday, February 25, 2020
2:00pm - 2:45pm U.S. ET (UTC -4) convert to my time zone

Event Details

Details

Products Covered:
LibAnswers  
Location:
LibAnswers Training Room: https://springshare.zoom.us/j/393214184
User Level:
All Users  
Session Type:
Basic Training Session
Springy:
Carrie Williams

About:

Once your LibChat system is configured, learn how to navigate the chat operator dashboard, answer chats, create personal canned messages, customize personal chat settings, and more! A separate session covering LibChat set up and admin functions is available; this session is aimed at chat operators. 

Learning Objectives:

  • Customizing personal chat settings
  • Answering & transferring chats
  • Screensharing with patrons
  • Creating personal canned messages
  • Following up on chats

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Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.