LibChat for Staff

Tuesday, February 25, 2020
2:00pm - 2:45pm U.S. ET (UTC -4)
Carrie Williams
Session type:
Basic Training Session
LibAnswers Training Room: https://springshare.zoom.us/j/393214184
Products covered:
User Level:
All Users  

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Previously Recorded Session

In this session:

Once your LibChat system is configured, learn how to navigate the chat operator dashboard, answer chats, create personal canned messages, customize personal chat settings, and more! A separate session covering LibChat set up and admin functions is available; this session is aimed at chat operators. 

Learning Objectives:

  • Customizing personal chat settings
  • Answering & transferring chats
  • Screensharing with patrons
  • Creating personal canned messages
  • Following up on chats

This session is intended for: All Users

Products covered: LibAnswers

Registration is not required, but is recommended to receive a reminder email and ics file to add to your calendar.

Registration has closed.

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