LibChat for Staff
- Tuesday, February 25, 2020
- 2:00pm - 2:45pm U.S. ET (UTC -5)
- Carrie Williams
- Session type:
- Basic Training Session
- LibAnswers Training Room: https://springshare.zoom.us/j/393214184
- Products covered:
- User Level:
- All Users
Can't make this session?
In this session:
Once your LibChat system is configured, learn how to navigate the chat operator dashboard, answer chats, create personal canned messages, customize personal chat settings, and more! A separate session covering LibChat set up and admin functions is available; this session is aimed at chat operators.
- Customizing personal chat settings
- Answering & transferring chats
- Screensharing with patrons
- Creating personal canned messages
- Following up on chats
This session is intended for: All Users
Products covered: LibAnswers
Registration is not required, but is recommended to receive a reminder email and ics file to add to your calendar.
For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.