LibAnswers Cooperative Features
- Tuesday, March 10, 2020
- 9:00am - 10:00am U.S. ET (UTC -5)
- Maria McShane
- LibAnswers Training Room: https://springshare.zoom.us/j/393214184
- Products covered:
In this session:
A LibAnswers Cooperative allows librarians across multiple LibAnswers sites to provide collaborative chat reference through LibChat. Librarians answer patron chats on behalf of all member libraries within the cooperative. The 24/7 Global Cooperatives, staffed by contributing member libraries and dedicated Springy reference librarians, provide continuous chat reference to patrons when local staff are unavailable.
- Overview of Cooperatives
- Managing a Cooperative
- Using the Chat Dashboard
- Creating Chat Widgets
- Answering Chats
- Using FAQs and Canned Messages
- Viewing Transcripts, Feedback, and Statistics
Products covered: LibAnswers
Registration is not required, but is recommended to receive a reminder email and ics file to add to your calendar.
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