Event Info
LibAnswers Cooperative Features
9:00am - 10:00am (Eastern Time - US & Canada) change time zone
About:
A LibAnswers Cooperative allows librarians across multiple LibAnswers sites to provide collaborative chat reference through LibChat. Librarians answer patron chats on behalf of all member libraries within the cooperative. The 24/7 Global Cooperatives, staffed by contributing member libraries and dedicated Springy reference librarians, provide continuous chat reference to patrons when local staff are unavailable.
Learning Objectives:
- Overview of Cooperatives
- Managing a Cooperative
- Using the Chat Dashboard
- Creating Chat Widgets
- Answering Chats
- Using FAQs and Canned Messages
- Viewing Transcripts, Feedback, and Statistics
If you would like to learn more about Tickets and FAQs or if you are new to LibAnswers, check out our training calendar or recorded training sessions.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Introduction to Patron Point: Managing the User Portal & Dashboard
- Date:
- Thursday, March 28, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Patron Point
- Register!
LibStaffer: Your Go-To Staff Management Solution
- Date:
- Thursday, March 28, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibStaffer Sales Demonstrations
- Register!
Introduction to Patron Point: Patrons, Segments, Email Building & Reporting
- Date:
- Friday, March 29, 2024
- Time:
- 12:00pm - 1:15pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Patron Point
- Register!
Save time with LibAnswers Macros and Canned Messages
- Date:
- Monday, April 1, 2024
- Time:
- 2:00pm - 2:30pm
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers > LibChat LibAnswers
- Register!
Designing LibGuides for Mobile
- Date:
- Tuesday, April 2, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
PLA - Public Library Association Conference (Booth # 501)
- Date:
- Wednesday, April 3, 2024
Show more dates
- Time:
- All Day Event
Enhancing Design with Gallery Boxes in LibGuides
- Date:
- Wednesday, April 3, 2024
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Lending Tickets and Museum Passes with LibCal
- Date:
- Wednesday, April 3, 2024
- Time:
- 3:30pm - 3:45pm
- Products Covered:
- Flash Presentation LibCal
Patron Engagement with Patron Point Email Marketing & Automation
- Date:
- Wednesday, April 3, 2024
- Time:
- 4:30pm - 4:45pm
- Products Covered:
- Flash Presentation Patron Point