Event Info
LibAnswers Cooperative Features
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
A LibAnswers Cooperative allows librarians across multiple LibAnswers sites to provide collaborative chat reference through LibChat. Librarians answer patron chats on behalf of all member libraries within the cooperative. The 24/7 Global Cooperatives, staffed by contributing member libraries and dedicated Springy reference librarians, provide continuous chat reference to patrons when local staff are unavailable.
Learning Objectives:
- Overview of Cooperatives
- Managing a Cooperative
- Using the Chat Dashboard
- Creating Chat Widgets
- Answering Chats
- Using FAQs and Canned Messages
- Viewing Transcripts, Feedback, and Statistics
If you would like to learn more about Tickets and FAQs or if you are new to LibAnswers, check out our training calendar or recorded training sessions.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Texas Library Association Annual Conference (TLA) Booth #1733
- Date:
- Thursday, April 18, 2024
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- Time:
- All Day Event
LibCal Events for Multilingual Communities
- Date:
- Thursday, April 18, 2024
- Time:
- 11:00am - 11:40am
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibCal New session!
- Register!
LibGuides CMS: Comprehensive Content Management at Your Fingertips
- Date:
- Thursday, April 18, 2024
- Time:
- 2:00pm - 2:45pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibGuides & LibGuides CMS Sales Demonstrations
- Register!
Texas Library Association Annual Conference (TLA) Booth #1733
- Date:
- Friday, April 19, 2024
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- Time:
- All Day Event
Free Image Resources with Springy Tools
- Date:
- Monday, April 22, 2024
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- Multi-Product
- Register!
What Your Patrons are Telling You: Statistics in LibGuides
- Date:
- Tuesday, April 23, 2024
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Creating recurring events for Kids Programs in Public Libraries
- Date:
- Wednesday, April 24, 2024
- Time:
- 2:00pm - 2:40pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibCal
- Register!
Best Practices for Resources Icons in LibGuides
- Date:
- Thursday, April 25, 2024
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LibCal: Events, Spaces, Tickets, and more
- Date:
- Thursday, April 25, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal Sales Demonstrations
- Register!