Event Info
LibAnswers Cooperative Features
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
A LibAnswers Cooperative allows librarians across multiple LibAnswers sites to provide collaborative chat reference through LibChat. Librarians answer patron chats on behalf of all member libraries within the cooperative. The 24/7 Global Cooperatives, staffed by contributing member libraries and dedicated Springy reference librarians, provide continuous chat reference to patrons when local staff are unavailable.
Learning Objectives:
- Overview of Cooperatives
- Managing a Cooperative
- Using the Chat Dashboard
- Creating Chat Widgets
- Answering Chats
- Using FAQs and Canned Messages
- Viewing Transcripts, Feedback, and Statistics
If you would like to learn more about Tickets and FAQs or if you are new to LibAnswers, check out our training calendar or recorded training sessions.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Training Tidbit: Succession Planning for LibApps and all of your Springy Tools
- Date:
- Tuesday, March 19, 2024
- Time:
- 1:00pm - 1:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Multi-Product
- Register!
Side Navigation Guides: Creating Two Columns
- Date:
- Tuesday, March 19, 2024
- Time:
- 2:00pm - 2:30pm
- Session Type:
- Advance Your Skills
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Patron Point: Creating a Segment
- Date:
- Wednesday, March 20, 2024
- Time:
- 12:00pm - 12:45pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- Patron Point
- Register!
Creating Event Templates in LibCal for Public Libraries
- Date:
- Wednesday, March 20, 2024
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Admin Account Level Users Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- LibCal
- Register!
SpringySession: Creating Instructional Videos Like a Pro
- Date:
- Wednesday, March 20, 2024
- Time:
- 1:00pm - 2:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- Multi-Product
- Register!
LibGuides Basics: Building Your First LibGuide - Side Nav
- Date:
- Thursday, March 21, 2024
- Time:
- 10:00am - 11:00am
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LibGuides CMS: Creating Groups for Student Published LibGuides
- Date:
- Thursday, March 21, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Build It
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
El uso de formularios y encuestas en LibWizard
- Date:
- Monday, March 25, 2024
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- En Español
- Products Covered:
- LibWizard ¡Sesión nueva!
- Register!
LibGuides Basics: Building Your First LibGuide - Top Nav
- Date:
- Monday, March 25, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!