A LibAnswers Cooperative allows librarians across multiple LibAnswers sites to provide collaborative chat reference through LibChat. Librarians answer patron chats on behalf of all member libraries within the cooperative. The 24/7 Global Cooperatives, staffed by contributing member libraries and dedicated Springy reference librarians, provide continuous chat reference to patrons when local staff are unavailable.
Learning Objectives:
Overview of Cooperatives
Managing a Cooperative
Using the Chat Dashboard
Creating Chat Widgets
Answering Chats
Using FAQs and Canned Messages
Viewing Transcripts, Feedback, and Statistics
This session covers Cooperative features only.
If you would like to learn more about Tickets and FAQs or if you are new to LibAnswers, check out our training calendar or recorded training sessions.
Registration has closed.
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
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