Event Info
![LibAnswers Cooperative Features](https://libapps.s3.amazonaws.com/customers/1/images/LA_COOP.png)
LibAnswers Cooperative Features
9:30am - 10:30am (Eastern Time - US & Canada) change time zone
About:
A LibAnswers Cooperative allows librarians across multiple LibAnswers sites to provide collaborative chat reference through LibChat. Librarians answer patron chats on behalf of all member libraries within the cooperative. The 24/7 Global Cooperatives, staffed by contributing member libraries and dedicated Springy reference librarians, provide continuous chat reference to patrons when local staff are unavailable.
Learning Objectives:
- Overview of Cooperatives
- Managing a Cooperative
- Using the Chat Dashboard
- Creating Chat Widgets
- Answering Chats
- Using FAQs and Canned Messages
- Viewing Transcripts, Feedback, and Statistics
If you would like to learn more about Tickets and FAQs or if you are new to LibAnswers, check out our training calendar or recorded training sessions.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Getting Started with LibCal for Admins (CLEVNET #1)
- Date:
- Tuesday, July 30, 2024
- Time:
- 2:00pm - 2:45pm
- Register!
LibGuides Accordions
- Date:
- Tuesday, July 30, 2024
- Time:
- 2:00pm - 2:20pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Training Tidbit: Creating graphics for blog posts
- Date:
- Wednesday, July 31, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Setting Up LibCal Hours, Exceptions, Holidays and more!
- Date:
- Thursday, August 1, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
- Register!
Event Calendar Setup for Admins (CLEVNET #2)
- Date:
- Tuesday, August 6, 2024
- Time:
- 2:00pm - 2:45pm
- Register!
LibStaffer: Using working hours and more
- Date:
- Tuesday, August 6, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Admin Account Level Users Beginner Users Advanced Users Intermediate Users
- Products Covered:
- LibStaffer
- Register!
Ticket Queues: Improve Efficiency with New Features
- Date:
- Wednesday, August 7, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibAnswers New session!
- Register!
Conozca el nuevo blog de LibGuides
- Date:
- Tuesday, August 13, 2024
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Intermediate Users En Español
- Products Covered:
- ¡Sesión nueva! LibGuides & LibGuides CMS
- Register!
Appointments Setup for Admins (CLEVNET #3)
- Date:
- Tuesday, August 13, 2024
- Time:
- 2:00pm - 3:00pm
- Register!