Event Info

LibAnswers Cooperative Features
9:30am - 10:30am (Eastern Time - US & Canada) change time zone
About:
A LibAnswers Cooperative allows librarians across multiple LibAnswers sites to provide collaborative chat reference through LibChat. Librarians answer patron chats on behalf of all member libraries within the cooperative. The 24/7 Global Cooperatives, staffed by contributing member libraries and dedicated Springy reference librarians, provide continuous chat reference to patrons when local staff are unavailable.
Learning Objectives:
- Overview of Cooperatives
- Managing a Cooperative
- Using the Chat Dashboard
- Creating Chat Widgets
- Answering Chats
- Using FAQs and Canned Messages
- Viewing Transcripts, Feedback, and Statistics
If you would like to learn more about Tickets and FAQs or if you are new to LibAnswers, check out our training calendar or recorded training sessions.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Automagic LTI Tool (v1.3) for Canvas, Blackboard, Moodle, Sakai, Desire2Learn and Brightspace
- Date:
- Tuesday, November 28, 2023
- Time:
- 11:30am - 12:30pm
- User Type/Language:
- Admin Account Level Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
CLEVNET - LibAnswers: Your Total Communication Solution
- Date:
- Tuesday, November 28, 2023
- Time:
- 2:00pm - 3:00pm
- Register!
Increase 1-1 Interactions with Appointments
- Date:
- Wednesday, November 29, 2023
- Time:
- 2:00pm - 2:45pm
- Session Type:
- Build It Session
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibCal New Session!
- Register!
LibCal: Events, Spaces, Tickets, and more
LibGuides Basics: Building Your First LibGuide - Side Nav
- Date:
- Thursday, November 30, 2023
- Time:
- 9:00am - 10:00am
- Session Type:
- Build It Session
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Medición de la satisfacción de los usuarios con NPS (Net Promoter Score℠) en LibAnswers
- Date:
- Thursday, November 30, 2023
- Time:
- 12:00pm - 12:50pm
- User Type/Language:
- Admin Account Level Users En Español
- Products Covered:
- LibAnswers ¡Sesión nueva!
- Register!
Feedback with LibWizard
- Date:
- Monday, December 4, 2023
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibWizard New session!
- Register!
Designing Your LibCal Homepage
- Date:
- Tuesday, December 5, 2023
- Time:
- 1:00pm - 1:50pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibCal
- Register!
Presentación Especial: Evolución de la Biblioteca Digital
- Date:
- Wednesday, December 6, 2023
- Time:
- 11:00am - 12:00pm
- Session Type:
- Guest Presenter
- Products Covered:
- Multi-Product
- Register!