LibAnswers Cooperative Features
- Monday, April 13, 2020
- 9:30am - 10:30am U.S. ET (UTC -4)
- Maria McShane
- Session type:
- Basic Training Session
- LibAnswers Training Room: https://springshare.zoom.us/j/393214184
- Products covered:
In this session:
A LibAnswers Cooperative allows librarians across multiple LibAnswers sites to provide collaborative chat reference through LibChat. Librarians answer patron chats on behalf of all member libraries within the cooperative. The 24/7 Global Cooperatives, staffed by contributing member libraries and dedicated Springy reference librarians, provide continuous chat reference to patrons when local staff are unavailable.
- Overview of Cooperatives
- Managing a Cooperative
- Using the Chat Dashboard
- Creating Chat Widgets
- Answering Chats
- Using FAQs and Canned Messages
- Viewing Transcripts, Feedback, and Statistics
Products covered: Early Bird/EU Opt Time, LibAnswers
Registration is not required, but is recommended to receive a reminder email and ics file to add to your calendar.
For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.