Event Title

Keeping Important Info Up-to-Date with LibAnswers

Friday, March 20, 2020
1:00pm - 2:00pm (Eastern Time - US & Canada) change time zone

Event Details


Products Covered:
LibAnswers   Online Learning - COVID-19  
LibAnswers Training Room: https://springshare.zoom.us/j/393214184
Session Type:
Training Tidbit Session
Michelle Lustig


We will look how to manage important information about your library, school, university or business, etc, in relation to the current crisis. By creating a Covid-19 FAQ Group in LibAnswers embedding and updating important information will be easier. With widgets you will only need to update information in one location and it will automatically be updated everywhere your widgets have been used.

We'll cover:

  • Creating a Covid-19 FAQ Group
  • Uploading Important Documents to FAQs
  • Creating Widgets to Embed lists of FAQs
  • Creating Widgets to Embed full FAQs in webpages
  • Creating topics & keywords help with search results
  • Creating Marcos for Tickets
  • Creating Canned Messages for LibChat
User Type:
Admin Account Level Users  
Registration has closed.

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.