Event Title

LibChat: Setting Up LibChat & Screensharing for Virtual Help Desks

Monday, May 11, 2020
1:00pm - 2:00pm (Eastern Time - US & Canada) change time zone

Event Details


Products Covered:
LibAnswers   Online Learning - COVID-19  
LibAnswers Training Room: https://springshare.zoom.us/j/393214184
User Level:
Admin Account Level Users  
Session Type:
Build It Session
Jen Forgit


Learn how to set up your LibChat system for virtual help services. This session includes some training tips for you to share with your staff. Show them how to set up personal LibChat settings, such as nicknames and canned messages.

In the Session:

  • LibChat System Settings
  • Setting Up Departments
  • Personal Settings
  • Creating System Canned Messages
  • Setting Up Chat Widgets​
  • Answering & transferring chats
  • Using the Iframe chat feature
  • Screensharing

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