Event Title

Training Tidbits: Time Saving with Macros in LibAnswers & Canned Messages in LibChat

Tuesday, June 30, 2020
12:30pm - 12:50pm U.S. ET (UTC -4) convert to my time zone

Event Details

Details

Products Covered:
LibAnswers  
User Level:
All Users  
Session Type:
Express Session
Springy:
Carrie Williams

Previously Recorded Session

About:

Bite-sized training sessions that are easy to digest! Join us for a 20 minute mini-session as we look at ways to set up reusable messages in LibAnswers. These will save you from typing out the same replies over and over again!

We'll cover:

  • Creating macros for ticket replies and transfers (including SMS macros)
  • Making use of template tokens
  • Setting up canned messages for LibChat
Registration has closed.

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.