LibChat for Staff
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Thursday, September 24, 2020
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
Once your LibChat system is configured, learn how to navigate the chat operator dashboard, answer chats, create personal canned messages, customize personal chat settings, and more to make your virtual reference work easier! A separate session covering LibChat set up and admin functions is available; this session is aimed at chat operators.
We'll cover:
- Customizing personal chat settings
- Answering & transferring chats
- Screensharing with patrons
- Creating personal canned messages
- Following up on chats
Time Zone: Eastern Time - US & Canada (change)
What Your Patrons are Telling You: Statistics in LibGuides
You can learn a lot about what your patrons use and what they need by tracking your LibGuides statistics. In this session, we will look at the updated stats module for the new A-Z database page as...
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- Date:
- Tuesday, April 23, 2024
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Creating recurring events for Kids Programs in Public Libraries
Children's programs can bring lots of visitors into the library! If you have a series of storytimes, book clubs, science club or any other reoccurring events, then this session is for you! We'll cover...
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- Date:
- Wednesday, April 24, 2024
- Time:
- 2:00pm - 2:40pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibCal
- Register!
Best Practices for Resources Icons in LibGuides
Resource icons can be used for databases and other assets to indicate the resource type or features and even link to additional information. Learn how to build icons that match your services and are...
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- Date:
- Thursday, April 25, 2024
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LibCal: Events, Spaces, Tickets, and more
Calendars, Spaces, & Appointments - oh my! LibCal makes your customer-facing calendars easy for patrons and staff alike.
LibCal's modules are fully interactive with each other, so creating an Event...
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- Date:
- Thursday, April 25, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal Sales Demonstrations
- Register!
Patron Point: Email Previewing and Testing with Dynamic Content in Emails
Crafting targeted emails for your patrons has never been simpler. Instead of creating entirely different emails to send to different mailing lists, with Patron Point you can create one email with...
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- Date:
- Friday, April 26, 2024
- Time:
- 12:30pm - 1:00pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Patron Point
- Register!
Summer Reading Programs for Adults in LibGuides with Events in LibCal
Does your library have a summer reading program for adults? In this session, we'll create a guide to summer reading fun for adults and show you how to create events in LibCal. Then we'll see three...
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- Date:
- Monday, April 29, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Sharing Library News with a LibGuides Blog
The blogs area in LibGuides is all-new! Join us for a one-hour session as we demonstrate how to share your library news and highlight new collections and services. Blogs allow your patrons to...
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- Date:
- Tuesday, April 30, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Get the Best Patron Reach: Using A/B Testing in Patron Point Emails
Take advantage of Patron Point’s pre-built A/B testing capabilities, and help your library optimize content. A/B testing allows users to create multiple versions of the same email to see which...
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- Date:
- Wednesday, May 1, 2024
- Time:
- 12:30pm - 1:00pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Patron Point
- Register!
LibAnswers: Springy Picks Top Tips & Tricks
Join Springy Michelle for top tips on getting the most out of LibAnswers. We will talk about tricks for tickets, design tips for FAQs that pop and creating some perfect personal settings and...
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- Date:
- Wednesday, May 1, 2024
- Time:
- 2:00pm - 2:30pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibAnswers New session!
- Register!
