Event Info
Springshare Learning Lab: Going Global 24/7 with LibAnswers!
11:00am - 12:20pm (Eastern Time - US & Canada) change time zone
About:
Join us as Gwen Jones, Customer Services (Online) Manager at the University of Liverpool Library, discusses their experience offering 24/7 library chat to their students - and helping other students around the globe - as members of the Springshare 24/7 Global Chat Cooperative (Co-Op).
She’ll walk attendees through the decision-making process that began in September 2019 when they began reevaluating their chat services and updating staff roles. After receiving Co-Op support, they enjoyed the service so much that they decided to join the global librarian community to help other institutions! This decision has benefited both their customers and staff.
Following Gwen’s presentation, a Springy trainer will give a behind the scenes look at the Co-Op and help answer any questions.
About Gwen Jones
Gwen holds a post-graduate diploma in Library and Information Studies, an MA in English by Directed Research, and a BA in English Language and Literature.
The University of Liverpool Library has 3 Library sites in England: 2 in Liverpool, 1 in Leahurst, Wirral. In addition, it is in partnership with Kaplan Open Learning and Laureate Online Education.
To ensure that we have enough seats for everyone who registers, please have any interested colleagues sign up individually.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Getting Started with LibCal for Admins (CLEVNET #1)
- Date:
- Tuesday, July 30, 2024
- Time:
- 2:00pm - 2:45pm
- Register!
LibGuides Accordions
- Date:
- Tuesday, July 30, 2024
- Time:
- 2:00pm - 2:20pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Training Tidbit: Creating graphics for blog posts
- Date:
- Wednesday, July 31, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Setting Up LibCal Hours, Exceptions, Holidays and more!
- Date:
- Thursday, August 1, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
- Register!
Event Calendar Setup for Admins (CLEVNET #2)
- Date:
- Tuesday, August 6, 2024
- Time:
- 2:00pm - 2:45pm
- Register!
LibStaffer: Using working hours and more
- Date:
- Tuesday, August 6, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Admin Account Level Users Beginner Users Advanced Users Intermediate Users
- Products Covered:
- LibStaffer
- Register!
Ticket Queues: Improve Efficiency with New Features
- Date:
- Wednesday, August 7, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibAnswers New session!
- Register!
Conozca el nuevo blog de LibGuides
- Date:
- Tuesday, August 13, 2024
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Intermediate Users En Español
- Products Covered:
- ¡Sesión nueva! LibGuides & LibGuides CMS
- Register!
Appointments Setup for Admins (CLEVNET #3)
- Date:
- Tuesday, August 13, 2024
- Time:
- 2:00pm - 3:00pm
- Register!