Event Info
Springshare Learning Lab: Going Global 24/7 with LibAnswers!
11:00am - 12:20pm (Eastern Time - US & Canada) change time zone
About:
Join us as Gwen Jones, Customer Services (Online) Manager at the University of Liverpool Library, discusses their experience offering 24/7 library chat to their students - and helping other students around the globe - as members of the Springshare 24/7 Global Chat Cooperative (Co-Op).
She’ll walk attendees through the decision-making process that began in September 2019 when they began reevaluating their chat services and updating staff roles. After receiving Co-Op support, they enjoyed the service so much that they decided to join the global librarian community to help other institutions! This decision has benefited both their customers and staff.
Following Gwen’s presentation, a Springy trainer will give a behind the scenes look at the Co-Op and help answer any questions.
About Gwen Jones
Gwen holds a post-graduate diploma in Library and Information Studies, an MA in English by Directed Research, and a BA in English Language and Literature.
The University of Liverpool Library has 3 Library sites in England: 2 in Liverpool, 1 in Leahurst, Wirral. In addition, it is in partnership with Kaplan Open Learning and Laureate Online Education.
To ensure that we have enough seats for everyone who registers, please have any interested colleagues sign up individually.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
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- Date:
- Thursday, January 23, 2025
- Time:
- 10:00am - 11:00am
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users En Español
- Products Covered:
- LibGuides & LibGuides CMS ¡Sesión nueva!
- Register!
LibLearnX - Booth #312
- From:
- Saturday, January 25, 2025
- To:
- Monday, January 27, 2025
LibCal: Setting Up Tickets and Passes
- Date:
- Monday, January 27, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Public Library Interest
- Products Covered:
- LibCal
- Register!
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- Date:
- Tuesday, January 28, 2025
- Time:
- 10:30am - 11:30am
- Session Type:
- Product Demo / Sneak Peek
- User Type/Language:
- Public Library Interest
- Products Covered:
- Patron Point
- Register!
A-Z Database Sublists & Resource Lists
- Date:
- Tuesday, January 28, 2025
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Ontario Library Association Super Conference (OLA) - Booth #615
- From:
- Thursday, January 30, 2025
- To:
- Friday, January 31, 2025
LibCal: Tickets and Passes for Regular Level Users
- Date:
- Thursday, January 30, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- LibCal
- Register!
Training Tidbit: Printable Event Flyers in LibCal
- Date:
- Monday, February 3, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- LibCal
- Register!
Mejores prácticas para la nueva lista A-Z
- Date:
- Tuesday, February 4, 2025
- Time:
- 9:30am - 10:30am
- User Type/Language:
- En Español
- Products Covered:
- LibGuides & LibGuides CMS ¡Sesión nueva!
- Register!