Best Practices for FAQs
2:00pm - 2:45pm (Eastern Time - US & Canada) change time zone
- Products Covered:
- Session Type:
- Skills Session
- Michelle Lustig
FAQs are public, searchable, frequently asked questions that you want to share with your library community. While easy to create, more effective FAQs can be elusive. The purpose of this session is to give regular and admin users tips on creating more visually appealing, user-friendly, and readable FAQs.
- Applying writing for the web techniques to FAQs
- Formatting options and maintaining accessibility
- Adding accessible images
- Reviewing statistics and Query Spy results to increase discoverability
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.