Event Title

Best Practices for FAQs

Wednesday, July 14, 2021
2:00pm - 2:45pm (Eastern Time - US & Canada) change time zone

Event Details


Products Covered:
Session Type:
Skills Session
Michelle Lustig


FAQs are public, searchable, frequently asked questions that you want to share with your library community. While easy to create, more effective FAQs can be elusive. The purpose of this session is to give regular and admin users tips on creating more visually appealing, user-friendly, and readable FAQs.

We'll cover:

  • Applying writing for the web techniques to FAQs
  • Formatting options and maintaining accessibility
  • Adding accessible images
  • Reviewing statistics and Query Spy results to increase discoverability 
User Type:
Intermediate Users  
Registration has closed.

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.