**NEW** LibChat Bot Technology (Streaming Live on Facebook)
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Saturday, June 25, 2022
10:00am - 10:15am (Eastern Time - US & Canada) change time zone
10:00am - 10:15am (Eastern Time - US & Canada) change time zone
About:
This event will be streamed via Facebook Live!
Coming Fall, 2022!
LibChat Bot functionality will be coming live this Fall but you'll get a sneak-peak at ALA or live on our Facebook Page.
Chatbot is here to help lighten the load on your chat operators by being the first point of contact for patrons.
- Use our chatbot flows to gather patron information like their name and email, or to provide folks with a selection of FAQs to answer common questions like: “What are your hours?” or “How do I renew an item?“.
- If patrons need more help, chatbot will be able to pass those requests over to your live chat operators, or create tickets in your chosen ticket queue for follow up.
Time Zone: Eastern Time - US & Canada (change)
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