Event Title

**NEW** LibChat Bot Technology (Streaming Live on Facebook)

Saturday, June 25, 2022
10:00am - 10:15am (Eastern Time - US & Canada) change time zone

Event Details

Details

Products Covered:
Flash Presentation   LibAnswers > LibChat  
Location:
ALA 2022: Booth #2639
Session Type:
Live @Conference
Springy:
Talia Richards-Resendes

About:

This event will be streamed via Facebook Live!

Coming Fall, 2022!

LibChat Bot functionality will be coming live this Fall but you'll get a sneak-peak at ALA or live on our Facebook Page.

Chatbot is here to help lighten the load on your chat operators by being the first point of contact for patrons.

  • Use our chatbot flows to gather patron information like their name and email, or to provide folks with a selection of FAQs to answer common questions like: “What are your hours?” or “How do I renew an item?“.
  • If patrons need more help, chatbot will be able to pass those requests over to your live chat operators, or create tickets in your chosen ticket queue for follow up.

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.