- Products Covered:
- ALA 2022: Booth #2639
- Session Type:
- Live @Conference
- Talia Richards-Resendes
This event will be streamed via Facebook Live!
Coming Fall, 2022!
LibChat Bot functionality will be coming live this Fall but you'll get a sneak-peak at ALA or live on our Facebook Page.
Chatbot is here to help lighten the load on your chat operators by being the first point of contact for patrons.
- Use our chatbot flows to gather patron information like their name and email, or to provide folks with a selection of FAQs to answer common questions like: “What are your hours?” or “How do I renew an item?“.
- If patrons need more help, chatbot will be able to pass those requests over to your live chat operators, or create tickets in your chosen ticket queue for follow up.