Event Info

5 consejos para responder a los Chats en LibChat
1:00pm - 1:30pm (Eastern Time - US & Canada) change time zone
About:
Si eres nuevo(a) al sistema de LibChat o simplemente quieres mejorar tus habilidades y eficiencia al contestar las preguntas de tus usuarios, esta sesión es para ti.
Los temas que cubriremos incluyen:
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Consejo #1: Widgets y cómo asegurarte de que los usuarios encuentren el chat
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Consejo #2: La entrevista de referencia en línea
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Consejo #3: La creación y uso de mensajes predefinidos
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Consejo #4: Compartiendo pantallas
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Consejo #5: Seguimiento con el usuario y para el personal
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Setting Up LibCal Hours, Exceptions, Holidays and more!
- Date:
- Monday, December 11, 2023
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
- Register!
Protecting Patron Data - Setting Up Privacy Scrubs for your Springshare Tools
- Date:
- Monday, December 11, 2023
- Time:
- 1:30pm - 2:00pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibAnswers LibCal LibGuides & LibGuides CMS
- Register!
SpringySession: Tips & Strategies for Gathering Useful and Actionable Patron Feedback
- Date:
- Tuesday, December 12, 2023
- Time:
- 1:00pm - 2:00pm
- Products Covered:
- Multi-Product
- Register!
Training Tidbit: FAQs Published When You Need Them
- Date:
- Tuesday, December 12, 2023
- Time:
- 2:00pm - 2:30pm
- Register!
Measuring Patron Satisfaction with NPS (Net Promoter Score℠) in LibAnswers
- Date:
- Wednesday, December 13, 2023
- Time:
- 10:30am - 11:15am
- User Type/Language:
- Beginner Users Advanced Users
- Products Covered:
- LibAnswers
- Register!
Understanding Patron Needs with Query Analyzer
- Date:
- Wednesday, December 13, 2023
- Time:
- 1:30pm - 2:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers New Session!
- Register!
Increase 1-1 Interactions with Appointments
- Date:
- Thursday, December 14, 2023
- Time:
- 9:00am - 9:45am
- Session Type:
- Build It Session
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibCal New Session!
- Register!
LibGuides Basics: Building Your First LibGuide - Top Nav
- Date:
- Thursday, December 14, 2023
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LibInsight: Data Recording & Analysis for Your Library
- Date:
- Friday, December 15, 2023
- Time:
- 1:00pm - 2:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibInsight
- Register!