Event Info

Introducing the LibAnswers Net Promoter Score℠ Module
Print the page Add to a Calendar using iCal
Share page on Facebook This link opens in a new window
Add to Google Calendar This link opens in a new window
Share page on Twitter This link opens in a new window
Friday, October 13, 2023
2:00pm - 2:30pm (Eastern Time - US & Canada) change time zone
2:00pm - 2:30pm (Eastern Time - US & Canada) change time zone
About:
NPS® measures patron satisfaction with your library's services, resources, or the institution overall. This brand-new add-on module for LibAnswers is coming by the end of 2023!
With the Net Promoter Score℠ Module:
- Collect feedback from patrons who visit your website, attend library events, chat with staff via LibChat, and more
- Understand your dissatisfied patrons and make targeted improvements
- Review positive comments to give your fans more of what they want
- Track your institution's score over time
This 30-minute webinar will cover:
- Quick overview of NPS® functionality
- Setting up an NPS® survey
- Sample build of an email campaign
- Time for Q&A
Registration has closed.
Registration & Confirmation:
- Registration for this event closes two hours before start time.
- Registration closes at 12:00pm US Eastern Time.
- When registering, please use your institution email address and not a Gmail or general email address.
- Using a general email address may delay your registration and ability to attend this webinar.
- One hour before the event, you will receive an email with instructions for signing into the event.
- If you wish to only receive the recording, please disregard this email.
- Can't attend the live event? Simply register to receive the recording!
- The recording will be sent a few days after the event.
Note: This webinar is not an in-depth training session.
For help, please consult our help documentation and/or contact our support team.
For help, please consult our help documentation and/or contact our support team.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
CareerShift @ EACE Annual Conference (Eastern Association of Colleges and Employers)
When: Wednesday, June 25 - Friday, June 27
Where: Hilton Albany in Albany, NY
Website: eace.memberclicks.net/eace25-about
- From:
- Wednesday, June 25, 2025
- To:
- Friday, June 27, 2025
Introducing LibSites: A Website Builder Made for Libraries
Introducing LibSites with Personalized Patron Portal
Have you heard the buzz about LibSites yet? Did you catch a sneak peek at ACRL or our webinar last month? Here's your chance to take a...
More
- Date:
- Wednesday, June 25, 2025
- Time:
- 11:00am - 12:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibSites
- Registration has closed.
Springy Cleaning for LibGuides
Whether you've inherited a LibGuides system and you're just not sure what's going on with it, or you're feeling the need for a thorough Springy Cleaning, this session is for you! We'll discuss ways to...
More
- Date:
- Wednesday, June 25, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Meet the New LibConnect Pro for Dynamic Email Outreach
Say hello to our new and improved marketing automation tool: LibConnect Pro!
LibConnect Pro provides simple-to-use email marketing features that librarians will love—with some huge upgrades!
We'll s...
More
- Date:
- Friday, June 27, 2025
- Time:
- 5:40pm - 5:55pm
- Session Type:
- Live @Conference
- Products Covered:
- Flash Presentation LibConnect Pro
Bibliotheca and LibCal integration
Librarians know that partnerships are integral to a well-functioning library. That's true at Springshare too! Our latest integration: real-time synchronization between LibCal Events and Bibliotheca...
More
- Date:
- Friday, June 27, 2025
- Time:
- 6:00pm - 6:15pm
- Session Type:
- Live @Conference
- Products Covered:
- Flash Presentation LibCal
Discover LibSites: Revamp Your Online Presence!
Be the first to know about a brand-new tool from Springshare: LibSites with Personalized Patron Portal! The tool you need to deliver a customized library website experience for patrons.
LibSites,...
More
- Date:
- Friday, June 27, 2025
- Time:
- 6:40pm - 6:55pm
- Session Type:
- Live @Conference
- Products Covered:
- Flash Presentation LibSites
Navigate Smarter with LibMaps!
Guide patrons easily with our innovative wayfinding tool: LibMaps!
Get ready to find out how LibMaps bridges the digital-to-physical library experience! Learn about its numerous flexible features...
More
- Date:
- Friday, June 27, 2025
- Time:
- 7:00pm - 7:15pm
- Session Type:
- Live @Conference
- Products Covered:
- Flash Presentation LibCal > LibMaps
Meet the New LibConnect Pro for Dynamic Email Outreach
Say hello to our new and improved marketing automation tool: LibConnect Pro!
LibConnect Pro provides simple-to-use email marketing features that librarians will love—with some huge upgrades!
We'll s...
More
- Date:
- Saturday, June 28, 2025
- Time:
- 10:15am - 10:30am
- Session Type:
- Live @Conference
- Products Covered:
- Flash Presentation LibConnect Pro
Discover LibSites: Revamp Your Online Presence!
Be the first to know about a brand-new tool from Springshare: LibSites with Personalized Patron Portal! The tool you need to deliver a customized library website experience for patrons.
LibSites,...
More
- Date:
- Saturday, June 28, 2025
- Time:
- 12:40pm - 12:55pm
- Session Type:
- Live @Conference
- Products Covered:
- Flash Presentation LibSites