Best Practices for LibChat
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Thursday, October 16, 2025
1:00pm - 1:40pm (Eastern Time - US & Canada) change time zone
1:00pm - 1:40pm (Eastern Time - US & Canada) change time zone
About:
Whether you are new to LibChat or a seasoned operator, we've got some best practices to share with you. Join us to ensure you have everything set up to provide the best service possible to your chat patrons.
We'll cover:
- Personal chat settings
- Making your chat findable
- Creating canned messages
- Chatting and screensharing
- Following through with the patron and for staff
Time Zone: Eastern Time - US & Canada (change)
Build a Staff Intranet with your Springshare Tools
Do you want a central location to share important information with your staff? From FAQs about time off and policies to instruction outlines and calendars, this session has you covered! We will use...
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- Date:
- Tuesday, September 30, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Admin Account Level Users Beginner Users Intermediate Users Regular Level Users
- Products Covered:
- LibAnswers LibCal LibGuides & LibGuides CMS Multi-Product
- Register!
SpringyCamp for Public Libraries
SpringyCamp is our annual user conference with a camp-like vibe designed to be fun and informative. 🏕️ Grab your canteen and pull up a log by the fire – this special edition of SpringyCamp is crafted...
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- Date:
- Wednesday, October 1, 2025
- Time:
- 12:00pm - 3:30pm
- Session Type:
- Special Event
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- Multi-Product
Customizing LibGuides Templates
Are you interested in customizing layouts throughout your LibGuides site? Templates allow you to customize the navigation and layout of pages, including public pages like default homepages, the search...
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- Date:
- Tuesday, October 7, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Welcome to the Springyverse!
Welcome to Springshare! This 30 minute orientation is aimed at new users, whether you are an Admin for a new site, or a new regular level account holder at an existing site.
No matter the type of...
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- Date:
- Wednesday, October 8, 2025
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Beginner Users
- Products Covered:
- Multi-Product
- Register!
Text messages for hold pickups, overdue items, and more with Patron Point
In this session, we'll talk about using SMS messaging in Patron Point. Using examples from existing customers, you'll see how patrons can receive SMS notifications for hold pickups, overdue items, and...
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- Date:
- Thursday, October 9, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- New session! Patron Point
- Register!
Best Practices for LibChat
Whether you are new to LibChat or a seasoned operator, we've got some best practices to share with you. Join us to ensure you have everything set up to provide the best service possible to your chat...
More
- Date:
- Thursday, October 16, 2025
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Beginner Users Intermediate Users Regular Level Users
- Products Covered:
- LibAnswers > LibChat New session!
- Register!
Getting to Know LibConnect Pro
LibConnect Pro integrates with your ILS, allowing you to deliver the right message to the right patron at the right time. Join us to learn how to segment your audience, create personalized emails and...
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- Date:
- Tuesday, October 21, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Admin Account Level Users Intermediate Users Public Library Interest Regular Level Users
- Products Covered:
- LibConnect Pro New session!
- Register!
Building Your First LibGuide - Side Nav
Ready to build your first LibGuide using Side Navigation? Not sure how to get started? In this session, we will walk through the basics of building a guide.
We'll cover:
Logging into and...
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- Date:
- Wednesday, October 22, 2025
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Training Tidbit: Search and Replace
The Search & Replace tool in LibGuides is a quick way to make bulk changes to text across your entire site. This powerful tool is available to admin-level users and can by used to modify most content...
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- Date:
- Thursday, October 23, 2025
- Time:
- 1:00pm - 1:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
