Best Practices for LibChat
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Thursday, October 16, 2025
1:00pm - 1:40pm (Eastern Time - US & Canada) change time zone
1:00pm - 1:40pm (Eastern Time - US & Canada) change time zone
About:
Whether you are new to LibChat or a seasoned operator, we've got some best practices to share with you. Join us to ensure you have everything set up to provide the best service possible to your chat patrons.
We'll cover:
- Personal chat settings
- Making your chat findable
- Creating canned messages
- Chatting and screensharing
- Following through with the patron and for staff
Time Zone: Eastern Time - US & Canada (change)
Adding Availability and Managing Appointments in LibCal
Are you just getting started with Appointments or need a refresher? In this 45 minute session, we'll talk about how to add new appointment availability and other important topics to get you...
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- Date:
- Tuesday, September 9, 2025
- Time:
- 11:00am - 11:45am
- User Type/Language:
- Beginner Users Regular Level Users
- Products Covered:
- LibCal
- Register!
Build a LibGuide: Collection Showcase
Collections, whether digital or physical, are the heart of the library! Highlight them with their own guide! In today's session, we'll discuss what sort of content you may want to include to introduce...
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- Date:
- Wednesday, September 10, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LibGuides Basics: Building Your First LibGuide - Top Nav
Ready to build your first LibGuide using Top Tab Navigation? Not sure how to get started? In this session, we will walk through the basics of building a guide.
We'll cover:
Logging into and...
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- Date:
- Monday, September 15, 2025
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
What's New in LibCal 2025
Whether your library uses LibCal Events, Appointments, or Spaces, there's something new for you in LibCal. In this session, we'll check out new features in LibCal including:
Creating Appointments...
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- Date:
- Tuesday, September 16, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- LibCal LibCal > LibMaps New session!
- Register!
Build a LibGuide for New Faculty
With a new academic year approaching, it's time to think about introducing new faculty to the library. Join us for a session where we will look at examples of LibGuides created for a faculty audience...
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- Date:
- Wednesday, September 17, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibAnswers LibCal LibGuides & LibGuides CMS
- Register!
Training Tidbit: Getting to Know the Verify And SMS Dashboard in Patron Point
Does your library use SMS messaging with Patron Point? Are you a Verify subscriber for seamless online library card registration and library card renewals?
If so, join us for this short tidbit...
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- Date:
- Thursday, September 18, 2025
- Time:
- 1:00pm - 1:20pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- New session! Patron Point
- Register!
Getting Started with the 24/7 Chat Co-Op as a Non-Contributing Member
Has your library joined the Springshare 24/7 Co-Op as a non-contributing member? If so, join us for this session to learn what to expect and what to do to be prepared for this great service that's...
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- Date:
- Monday, September 22, 2025
- Time:
- 2:00pm - 2:50pm
- User Type/Language:
- Admin Account Level Users Public Library Interest
- Products Covered:
- LibAnswers > LibChat New session!
- Register!
Understanding your LibAnswers Data
While you are answering tickets, chatting with patrons, creating FAQS, and entering Reference Analytics transactions, LibAnswers is keeping stats! Join us to review where you can find all of these...
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- Date:
- Thursday, September 25, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Beginner Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers
- Register!
Build a Staff Intranet with your Springshare Tools
Do you want a central location to share important information with your staff? From FAQs about time off and policies to instruction outlines and calendars, this session has you covered! We will use...
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- Date:
- Tuesday, September 30, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Admin Account Level Users Beginner Users Intermediate Users Regular Level Users
- Products Covered:
- LibAnswers LibCal LibGuides & LibGuides CMS Multi-Product
- Register!
