Event Info

Introducing the LibAnswers Net Promoter Score℠ Module
Print the page Add to a Calendar using iCal
Share page on Facebook This link opens in a new window
Add to Google Calendar This link opens in a new window
Share page on Twitter This link opens in a new window
Thursday, October 19, 2023
10:00am - 10:30am (Eastern Time - US & Canada) change time zone
10:00am - 10:30am (Eastern Time - US & Canada) change time zone
About:
NPS® measures patron satisfaction with your library's services, resources, or the institution overall. This brand-new add-on module for LibAnswers is coming by the end of 2023!
With the Net Promoter Score℠ Module:
- Collect feedback from patrons who visit your website, attend library events, chat with staff via LibChat, and more
- Understand your dissatisfied patrons and make targeted improvements
- Review positive comments to give your fans more of what they want
- Track your institution's score over time
This 30-minute webinar will cover:
- Quick overview of NPS® functionality
- Setting up an NPS® survey
- Sample build of an email campaign
- Time for Q&A
Registration has closed.
Registration & Confirmation:
- Registration for this event closes two hours before start time.
- Registration closes at 8:00am US Eastern Time.
- When registering, please use your institution email address and not a Gmail or general email address.
- Using a general email address may delay your registration and ability to attend this webinar.
- One hour before the event, you will receive an email with instructions for signing into the event.
- If you wish to only receive the recording, please disregard this email.
- Can't attend the live event? Simply register to receive the recording!
- The recording will be sent a few days after the event.
Note: This webinar is not an in-depth training session.
For help, please consult our help documentation and/or contact our support team.
For help, please consult our help documentation and/or contact our support team.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
LibGuides: Become a Power User
Are you a regular-level LibGuides user looking to advance your skills and improve your guides? Join us to learn some tips and tricks to make your work easier and your LibGuides more effective.
We'll...
More
- Date:
- Tuesday, March 11, 2025
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Best Practices for Chatbot
Chatbot in LibAnswers can help you answer your patrons’ basic questions while directing them to personal help when needed. You can create a single chatbot, or make new chatbots for different uses!...
More
- Date:
- Wednesday, March 12, 2025
- Time:
- 9:00am - 9:40am
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- Early Bird/EU Opt Time LibAnswers LibAnswers > LibChat
- Register!
LibMaps: Find Books, Spaces, & Places
Introducing LibMaps
Join us for a sneak-peek webinar and learn all about LibMaps interactive floor mapping and stack holdings wayfinding functionality. LibMaps helps patrons find their way around the...
More
- Date:
- Thursday, March 13, 2025
- Time:
- 1:00pm - 2:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > LibMaps
- Register!
Build a Survey: Understanding Patron Preferences with LibWizard
Want to know what your library patrons think about your collections, programs and services? Ask them with a LibWizard survey! In this session, we'll run through everything you need to know to create a...
More
- Date:
- Thursday, March 13, 2025
- Time:
- 2:00pm - 2:40pm
- User Type/Language:
- Beginner Users Intermediate Users
- Register!
LibGuides Basics: Building Your First LibGuide - Side Nav
Ready to build your first LibGuide using Side Navigation? Not sure how to get started? In this session, we will walk through the basics of building a guide.
We'll cover:
Logging into and...
More
- Date:
- Tuesday, March 18, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Creating Accessible Content in LibGuides: Images
LibGuides is designed to be accessible right out of the box! But as a guide creator, you need to know basic accessibility practices to ensure that the text and other content that you add to your guide...
More
- Date:
- Wednesday, March 19, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Patron Point: Communications on Cruise Control
Looking for an easy way to encourage new cardholder engagement or increase patron retention? There’s an automation for that! Join us for a review of Patron Point’s campaign builder and learn how to...
More
- Date:
- Thursday, March 20, 2025
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- Patron Point
- Register!
Computers in Libraries 2025 - Booth #315
When: Tuesday, March 25 - Thursday, March 27
Where: Hyatt Regency Crystal City in Arlington, VA
Website: computersinlibraries.infotoday.com/2025
- From:
- Tuesday, March 25, 2025
- To:
- Thursday, March 27, 2025
- Session Type:
- Live @Conference
New Features: Enhance your LibAnswers Question Forms
Our most recent release brought two small but mighty changes related to your LibAnswers question forms. You can now add a patron identifier field to your form to capture a patron's ID or barcode in...
More
- Date:
- Tuesday, March 25, 2025
- Time:
- 11:00am - 11:25am
- User Type/Language:
- Admin Account Level Users Intermediate Users Public Library Interest
- Products Covered:
- LibAnswers New session!
- Register!