Event Info

CLEVNET - LibAnswers: Your Total Communication Solution
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
This session is for members of CLEVNET.
LibAnswers is a mobile-first, complete reference solution allowing users to search FAQs, submit questions, and live chat with librarians in a multi-channel communication platform. The searchable knowledge base of FAQs is available 24/7/365, so your users can get the support they need, when they need it - even if it's at 4 AM!
LibAnswer's powerful ticketing system for libraries includes ticket status features and enhanced collaborative possibilites, as well as the ability to create dedicated Queues for funneling tickets to the right departments and people - meaning it works the way you work.
Join Sarah Probst, Consortium Sales Manager, to learn more about our flexible communication software, a great solution whether your starting from scratch or looking to streamline your online reference with a single system. This session will cover the highlights, including:
- Basic functions
- The patron experience
- Reference Analytics & statistics
- Our included world-class customer support
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
New Springy Tools in Bloom
- Date:
- Tuesday, May 13, 2025
- Time:
- 1:00pm - 2:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- Multi-Product
- Register!
Build a LibGuide: Blueprint Guide
- Date:
- Tuesday, May 13, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Florida Library Association Annual Conference - Booth #303
- From:
- Wednesday, May 14, 2025
- To:
- Thursday, May 15, 2025
- Session Type:
- Live @Conference
Build a LibGuide: Summer Reading
- Date:
- Wednesday, May 14, 2025
- Time:
- 12:00pm - 12:45pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Understanding your LibCal Data
- Date:
- Thursday, May 15, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibCal
- Register!
Massachusetts Library Association Annual Conference - Booth #23
- From:
- Monday, May 19, 2025
- To:
- Tuesday, May 20, 2025
- Session Type:
- Live @Conference
Vermont Library Association Annual Conference
- Date:
- Monday, May 19, 2025
- Time:
- All Day Event
- Session Type:
- Live @Conference
Training Tidbit: LibApps Domains and Certificates
- Date:
- Tuesday, May 20, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Multi-Product
- Register!
Rhode Island Library Association Annual Conference
- From:
- Wednesday, May 21, 2025
- To:
- Thursday, May 22, 2025
- Session Type:
- Live @Conference