This session is for members of CLEVNET.

LibAnswers is a mobile-first, complete reference solution allowing users to search FAQs, submit questions, and live chat with librarians in a multi-channel communication platform. The searchable knowledge base of FAQs is available 24/7/365, so your users can get the support they need, when they need it - even if it's at 4 AM!

LibAnswer's powerful ticketing system for libraries includes ticket status features and enhanced collaborative possibilites, as well as the ability to create dedicated Queues for funneling tickets to the right departments and people - meaning it works the way you work. 

Join Sarah Probst, Consortium Sales Manager, to learn more about our flexible communication software, a great solution whether your starting from scratch or looking to streamline your online reference with a single system. This session will cover the highlights, including:

• Basic functions
• The patron experience
• Reference Analytics & statistics
• Our included world-class customer support