Event Info
![CLEVNET - LibAnswers: Your Total Communication Solution](https://libapps.s3.amazonaws.com/accounts/339896/images/LibAnswers_Event.png)
CLEVNET - LibAnswers: Your Total Communication Solution
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
This session is for members of CLEVNET.
LibAnswers is a mobile-first, complete reference solution allowing users to search FAQs, submit questions, and live chat with librarians in a multi-channel communication platform. The searchable knowledge base of FAQs is available 24/7/365, so your users can get the support they need, when they need it - even if it's at 4 AM!
LibAnswer's powerful ticketing system for libraries includes ticket status features and enhanced collaborative possibilites, as well as the ability to create dedicated Queues for funneling tickets to the right departments and people - meaning it works the way you work.
Join Sarah Probst, Consortium Sales Manager, to learn more about our flexible communication software, a great solution whether your starting from scratch or looking to streamline your online reference with a single system. This session will cover the highlights, including:
- Basic functions
- The patron experience
- Reference Analytics & statistics
- Our included world-class customer support
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
IGELU Conference
- From:
- Monday, September 9, 2024
- To:
- Thursday, September 12, 2024
LibGuides Basics: Building Your First LibGuide - Top Nav
- Date:
- Tuesday, September 10, 2024
- Time:
- 10:00am - 11:00am
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Training Tidbit: Text Message (SMS) Alerts for LibCal Events
- Date:
- Wednesday, September 11, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- LibCal New session!
- Register!
ARSL Annual Conference (Booth #49)
- From:
- Thursday, September 12, 2024
- To:
- Friday, September 13, 2024
London Libraries Conference - London, UK
- Date:
- Friday, September 13, 2024
- Time:
- All Day Event
Training Tidbit: Printable Event Flyers in LibCal
- Date:
- Tuesday, September 17, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- LibCal
- Register!
Training Tidbit: Box Level Navigation and Anchor Links
- Date:
- Wednesday, September 18, 2024
- Time:
- 12:00pm - 12:20pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Join the Springshare Lounge!
- Date:
- Thursday, September 19, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users
- Products Covered:
- Multi-Product New session!
- Register!
Best Practices for Chatbot
- Date:
- Monday, September 23, 2024
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibAnswers > LibChat LibAnswers New session!
- Register!