Event Info
![CLEVNET - LibAnswers: Your Total Communication Solution](https://libapps.s3.amazonaws.com/accounts/339896/images/LibAnswers_Event.png)
CLEVNET - LibAnswers: Your Total Communication Solution
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
This session is for members of CLEVNET.
LibAnswers is a mobile-first, complete reference solution allowing users to search FAQs, submit questions, and live chat with librarians in a multi-channel communication platform. The searchable knowledge base of FAQs is available 24/7/365, so your users can get the support they need, when they need it - even if it's at 4 AM!
LibAnswer's powerful ticketing system for libraries includes ticket status features and enhanced collaborative possibilites, as well as the ability to create dedicated Queues for funneling tickets to the right departments and people - meaning it works the way you work.
Join Sarah Probst, Consortium Sales Manager, to learn more about our flexible communication software, a great solution whether your starting from scratch or looking to streamline your online reference with a single system. This session will cover the highlights, including:
- Basic functions
- The patron experience
- Reference Analytics & statistics
- Our included world-class customer support
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Getting Started with LibCal for Admins (CLEVNET #1)
- Date:
- Tuesday, July 30, 2024
- Time:
- 2:00pm - 2:45pm
- Register!
LibGuides Accordions
- Date:
- Tuesday, July 30, 2024
- Time:
- 2:00pm - 2:20pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Training Tidbit: Creating graphics for blog posts
- Date:
- Wednesday, July 31, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Setting Up LibCal Hours, Exceptions, Holidays and more!
- Date:
- Thursday, August 1, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
- Register!
Event Calendar Setup for Admins (CLEVNET #2)
- Date:
- Tuesday, August 6, 2024
- Time:
- 2:00pm - 2:45pm
- Register!
LibStaffer: Using working hours and more
- Date:
- Tuesday, August 6, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Admin Account Level Users Beginner Users Advanced Users Intermediate Users
- Products Covered:
- LibStaffer
- Register!
Ticket Queues: Improve Efficiency with New Features
- Date:
- Wednesday, August 7, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibAnswers New session!
- Register!
Conozca el nuevo blog de LibGuides
- Date:
- Tuesday, August 13, 2024
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Intermediate Users En Español
- Products Covered:
- ¡Sesión nueva! LibGuides & LibGuides CMS
- Register!
Appointments Setup for Admins (CLEVNET #3)
- Date:
- Tuesday, August 13, 2024
- Time:
- 2:00pm - 3:00pm
- Register!