Event Info

Explore LibAnswers Chatbot

Friday, April 5, 2024
12:15pm - 12:30pm (Eastern Time - US & Canada) change time zone


Chatbot is here to help lighten the load on your chat operators by being the first point of contact for patrons.

  • Use our Chatbot flows to gather patron information like their name and email, or to provide folks with a selection of FAQs to answer common questions like: “What are your hours?” or “How do I renew an item?“
  • If patrons need more help, Chatbot will be able to pass those requests over to your live chat operators, or create tickets in your chosen ticket queue for follow up.