Event Info

Chatbot: From Development to Assessment (Streaming Live on Facebook)

Sunday, June 30, 2024
3:45pm - 4:00pm (Eastern Time - US & Canada) change time zone


Join Laura Thompson, Jamie Diermier, and Meghan Salsbury (National University) as they delve into an innovative collaboration between two university departments to revolutionize library patron support. In this session, they will explore developing, implementing, and assessing a LibAnswers Chatbot designed to triage patron inquiries and manage after-hours chats effectively. Attendees will leave equipped with practical strategies and best practices for initiating similar initiatives within their own library settings. Whether you're looking to streamline patron interactions or explore innovative ways to extend service hours, this session promises actionable insights to propel your library service offerings forward.

This event will be streamed via Facebook Live!

Time Zones:

  • 12:45pm - 1:00pm Pacific Time / time zone of ALA Conference
  • 3:45pm - 4:00pm Eastern Time