Event Info
Chatbot: From Development to Assessment (Streaming Live on Facebook)
3:45pm - 4:00pm (Eastern Time - US & Canada) change time zone
About:
Join Laura Thompson, Jamie Diermier, and Meghan Salsbury (National University) as they delve into an innovative collaboration between two university departments to revolutionize library patron support. In this session, they will explore developing, implementing, and assessing a LibAnswers Chatbot designed to triage patron inquiries and manage after-hours chats effectively. Attendees will leave equipped with practical strategies and best practices for initiating similar initiatives within their own library settings. Whether you're looking to streamline patron interactions or explore innovative ways to extend service hours, this session promises actionable insights to propel your library service offerings forward.
This event will be streamed via Facebook Live!
Time Zones:
- 12:45pm - 1:00pm Pacific Time / time zone of ALA Conference
- 3:45pm - 4:00pm Eastern Time
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
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- Date:
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- Date:
- Tuesday, October 8, 2024
- Time:
- 12:00pm - 12:20pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
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- From:
- Wednesday, October 9, 2024
- To:
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Accessibility for LibGuides
- Date:
- Wednesday, October 9, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
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- Date:
- Thursday, October 10, 2024
- Time:
- 2:00pm - 2:30pm
- Session Type:
- Learning Lab
- Products Covered:
- LibAnswers > LibChat LibGuides & LibGuides CMS
- Register!