Chatbot: From Development to Assessment (Streaming Live on Facebook)
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Sunday, June 30, 2024
3:45pm - 4:00pm (Eastern Time - US & Canada) change time zone
3:45pm - 4:00pm (Eastern Time - US & Canada) change time zone
About:
Join Laura Thompson, Jamie Diermier, and Meghan Salsbury (National University) as they delve into an innovative collaboration between two university departments to revolutionize library patron support. In this session, they will explore developing, implementing, and assessing a LibAnswers Chatbot designed to triage patron inquiries and manage after-hours chats effectively. Attendees will leave equipped with practical strategies and best practices for initiating similar initiatives within their own library settings. Whether you're looking to streamline patron interactions or explore innovative ways to extend service hours, this session promises actionable insights to propel your library service offerings forward.
This event will be streamed via Facebook Live!
Time Zones:
- 12:45pm - 1:00pm Pacific Time / time zone of ALA Conference
- 3:45pm - 4:00pm Eastern Time
Time Zone: Eastern Time - US & Canada (change)
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- Date:
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- Time:
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- User Type/Language:
- Advanced Users Intermediate Users Public Library Interest
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- Date:
- Wednesday, September 17, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
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- 1:00pm - 1:20pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- New session! Patron Point
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- Date:
- Thursday, September 25, 2025
- Time:
- 2:00pm - 3:00pm
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- Admin Account Level Users Beginner Users Advanced Users Intermediate Users
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- Time:
- 1:00pm - 2:00pm
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- Admin Account Level Users Beginner Users Intermediate Users Regular Level Users
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- LibAnswers LibCal LibGuides & LibGuides CMS Multi-Product
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