Event Info
LibAnswers: Your Ticketing System (Queues)
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
A queue is like a pipeline for managing questions from your patrons. Each queue has its own dedicated communication channels, allowing you to receive questions from different sources. A ticket represents a conversation between you and your patrons - their question, your answer, and any other replies! Tickets can also contain internal notes - for example, a conversation between you and a colleague, or an internal note containing information that might be useful to others answering similar tickets. Learn best practices for answering tickets and how you can use your system to better communicate with your colleagues.
Learning Objectives:
- Setting up ticket sources including SMS and social media
- Creating a question forms
- Email settings
- Creating widgets
- Creating macros
- Answering a ticket from email or question form
- Answering a ticket from SMS
- Stats
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Lending Hub Webinar for Public Libraries
- Date:
- Monday, December 9, 2024
- Time:
- 10:00am - 10:45am
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > Spaces & Equipment
- Register!
Keep your patrons updated: The System Status Management Tool
- Date:
- Tuesday, December 10, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Admin Account Level Users Intermediate Users
- Products Covered:
- LibAnswers New session!
- Register!
LibCal & Lending Hub Webinar for Public Libraries
- Date:
- Wednesday, December 11, 2024
- Time:
- 11:00am - 11:45am
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > Spaces & Equipment
- Register!
What Your Patrons are Telling You: Statistics in LibGuides
- Date:
- Wednesday, December 11, 2024
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Learning Lab: Boosting Survey Engagement with SMS
- Date:
- Wednesday, December 11, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Learning Lab
- Products Covered:
- Patron Point
- Register!
Build a LibGuide for a Strategic Plan
- Date:
- Thursday, December 12, 2024
- Time:
- 12:00pm - 12:45pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
SpringySession: From Proposal to Presentation: a Step-by-Step Guide to Conference Programs Using Springy Tools
- Date:
- Thursday, December 12, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > LibMaps LibCal LibInsight LibWizard
- Register!
Best Practices for your New A-Z List
- Date:
- Tuesday, January 7, 2025
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LibCal Basics: Creating Book Club Kits with the Equipment Module
- Date:
- Wednesday, January 8, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users Beginner Users Public Library Interest
- Products Covered:
- LibCal New session!
- Register!