Event Info
LibAnswers: Your Ticketing System (Queues)
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
A queue is like a pipeline for managing questions from your patrons. Each queue has its own dedicated communication channels, allowing you to receive questions from different sources. A ticket represents a conversation between you and your patrons - their question, your answer, and any other replies! Tickets can also contain internal notes - for example, a conversation between you and a colleague, or an internal note containing information that might be useful to others answering similar tickets. Learn best practices for answering tickets and how you can use your system to better communicate with your colleagues.
Learning Objectives:
- Setting up ticket sources including SMS and social media
- Creating a question forms
- Email settings
- Creating widgets
- Creating macros
- Answering a ticket from email or question form
- Answering a ticket from SMS
- Stats
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Introduction to Patron Point: Patrons, Segments, Email Building & Reporting
- Date:
- Friday, March 29, 2024
- Time:
- 12:00pm - 1:15pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Patron Point
- Register!
Save time with LibAnswers Macros and Canned Messages
- Date:
- Monday, April 1, 2024
- Time:
- 2:00pm - 2:30pm
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers > LibChat LibAnswers
- Register!
Designing LibGuides for Mobile
- Date:
- Tuesday, April 2, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
PLA - Public Library Association Conference (Booth # 501)
- Date:
- Wednesday, April 3, 2024
Show more dates
- Time:
- All Day Event
Enhancing Design with Gallery Boxes in LibGuides
- Date:
- Wednesday, April 3, 2024
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Lending Tickets and Museum Passes with LibCal
- Date:
- Wednesday, April 3, 2024
- Time:
- 3:30pm - 3:45pm
- Products Covered:
- Flash Presentation LibCal
Patron Engagement with Patron Point Email Marketing & Automation
- Date:
- Wednesday, April 3, 2024
- Time:
- 4:30pm - 4:45pm
- Products Covered:
- Flash Presentation Patron Point
Launching a Gorgeous Library Website with LibGuides
- Date:
- Wednesday, April 3, 2024
- Time:
- 5:15pm - 5:30pm
- Products Covered:
- Flash Presentation LibGuides & LibGuides CMS
PLA - Public Library Association Conference (Booth # 501)
- Date:
- Thursday, April 4, 2024
Show more dates
- Time:
- All Day Event