Event Info

LibAnswers: Your Ticketing System (Queues)
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
A queue is like a pipeline for managing questions from your patrons. Each queue has its own dedicated communication channels, allowing you to receive questions from different sources. A ticket represents a conversation between you and your patrons - their question, your answer, and any other replies! Tickets can also contain internal notes - for example, a conversation between you and a colleague, or an internal note containing information that might be useful to others answering similar tickets. Learn best practices for answering tickets and how you can use your system to better communicate with your colleagues.
Learning Objectives:
- Setting up ticket sources including SMS and social media
- Creating a question forms
- Email settings
- Creating widgets
- Creating macros
- Answering a ticket from email or question form
- Answering a ticket from SMS
- Stats
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
LibGuides Basics: Building Your First LibGuide - Side Nav
- Date:
- Tuesday, March 18, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Creating Accessible Content in LibGuides: Images
- Date:
- Wednesday, March 19, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Patron Point: Communications on Cruise Control
- Date:
- Thursday, March 20, 2025
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- Patron Point
- Register!
Computers in Libraries 2025 - Booth #315
- From:
- Tuesday, March 25, 2025
- To:
- Thursday, March 27, 2025
- Session Type:
- Live @Conference
New Features: Enhance your LibAnswers Question Forms
- Date:
- Tuesday, March 25, 2025
- Time:
- 11:00am - 11:25am
- User Type/Language:
- Admin Account Level Users Intermediate Users Public Library Interest
- Products Covered:
- LibAnswers New session!
- Register!
LibMaps: Find Books, Spaces, & Places
- Date:
- Wednesday, March 26, 2025
- Time:
- 10:30am - 11:30am
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > LibMaps
- Register!
Training Tidbit: Graded quizzes and tutorials with LibWizard
- Date:
- Wednesday, March 26, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibWizard
- Register!
LibCal: Aspectos esenciales para los administradores
- Date:
- Thursday, March 27, 2025
- Time:
- 10:00am - 10:50am
- User Type/Language:
- Admin Account Level Users En Español
- Products Covered:
- LibCal ¡Sesión nueva!
- Register!
Texas Library Association Annual Conference (TLA) - Booth #2027
- From:
- Tuesday, April 1, 2025
- To:
- Thursday, April 3, 2025