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Event Info

New Feature: ILS Patron Lookup in LibAnswers

Tuesday, April 29, 2025
1:00pm - 1:20pm (Eastern Time - US & Canada) change time zone

About:

If your Library has an ILS Integration set up in LibApps, you can now look up a patron ID to view checkouts, holds, and fine data (when available from the ILS!) on the LibAnswers ticket answer page. When in a live chat, a chat operator can use the new Patron Lookup tab to look up the patron ID field and view checkouts. 

In this short session, we'll learn more about how the Patron lookup feature works and see it in action in LibAnswers.

Note: Setting up an ILS integration must be done by a LibApps admin (not just a LibAnswers admin). This integration is different from LibAuth and must be enabled separately. 

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Webinar Software

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.

Upcoming Sessions

Time Zone: Eastern Time - US & Canada (change)