Event Info

New Feature: ILS Patron Look-up in LibAnswers

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Tuesday, April 29, 2025
1:00pm - 1:20pm (Eastern Time - US & Canada) change time zone

About:

If your Library has an ILS Integration set up in LibApps, you can now look up a patron ID to view checkouts, holds, and fine data (when available from the ILS!) on the LibAnswers ticket answer page. When in a live chat, a chat operator can use the new Patron Lookup tab to look up the patron ID field and view checkouts. 

In this short session, we'll learn more about how the Patron lookup feature works and see it in action in LibAnswers.

Note: Setting up an ILS integration must be done by a LibApps admin (not just a LibAnswers admin). This integration is different from LibAuth and must be enabled separately. 

Register below to attend LIVE. Not able to attend live, no problem. Just sign up below to get an email when the recording is available. All LIVE Session attendees will receive an email with information on how to access the recording and obtain a certificate of course completion.