If your Library has an ILS Integration set up in LibApps, you can now look up a patron ID to view checkouts, holds, and fine data (when available from the ILS!) on the LibAnswers ticket answer page. When in a live chat, a chat operator can use the new Patron Lookup tab to look up the patron ID field and view checkouts. 

In this short session, we'll learn more about how the Patron lookup feature works and see it in action in LibAnswers.

Note: Setting up an ILS integration must be done by a LibApps admin (not just a LibAnswers admin). This integration is different from LibAuth and must be enabled separately.