Event Info

New Feature: ILS Patron Lookup in LibAnswers
1:00pm - 1:20pm (Eastern Time - US & Canada) change time zone
About:
If your Library has an ILS Integration set up in LibApps, you can now look up a patron ID to view checkouts, holds, and fine data (when available from the ILS!) on the LibAnswers ticket answer page. When in a live chat, a chat operator can use the new Patron Lookup tab to look up the patron ID field and view checkouts.
In this short session, we'll learn more about how the Patron lookup feature works and see it in action in LibAnswers.
Note: Setting up an ILS integration must be done by a LibApps admin (not just a LibAnswers admin). This integration is different from LibAuth and must be enabled separately.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
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- Tuesday, May 13, 2025
- Time:
- 1:00pm - 2:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
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- Date:
- Tuesday, May 13, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
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Florida Library Association Annual Conference - Booth #303
- From:
- Wednesday, May 14, 2025
- To:
- Thursday, May 15, 2025
- Session Type:
- Live @Conference
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- Date:
- Wednesday, May 14, 2025
- Time:
- 12:00pm - 12:45pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Understanding your LibCal Data
- Date:
- Thursday, May 15, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibCal
- Register!
Massachusetts Library Association Annual Conference - Booth #23
- From:
- Monday, May 19, 2025
- To:
- Tuesday, May 20, 2025
- Session Type:
- Live @Conference
Vermont Library Association Annual Conference
- Date:
- Monday, May 19, 2025
- Time:
- All Day Event
- Session Type:
- Live @Conference
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- Date:
- Tuesday, May 20, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Multi-Product
- Register!
Rhode Island Library Association Annual Conference
- From:
- Wednesday, May 21, 2025
- To:
- Thursday, May 22, 2025
- Session Type:
- Live @Conference