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LibChat for Staff - New Dashboard!

Date:
Tuesday, July 31, 2018
Time:
2:00pm - 2:45pm U.S. ET
Springy:
Michelle Lustig
Session type:
Training Session
Location:
LibAnswers Training Room: https://springshare.zoom.us/j/928371807
Products covered:
  LibAnswers  
User Level:
All Users  

Can't make this session?

Previously Recorded Session

In this session:

Once your LibChat system is configured, learn how to navigate the chat operator dashboard, answer chats, create personal canned messages, customize personal chat settings, and more! A separate session covering LibChat set up and admin functions is available; this session is aimed at chat operators. 

Learning Objectives:

  • Customizing personal chat settings
  • Answering & transferring chats
  • Creating personal canned messages
  • Following up on chats

This session is intended for: All Users

Products covered: LibAnswers

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Training Session Software

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