LibChat for Staff
In this session:
Once your LibChat system is configured, learn how to navigate the chat operator dashboard, answer chats, create personal canned messages, customize personal chat settings, and more! A separate session covering LibChat set up and admin functions is available; this session is aimed at chat operators.
- Customizing personal chat settings
- Answering & transferring chats
- Creating personal canned messages
- Following up on chats
Recommended Help Guide: LibChat Basics: Chatting with Patrons
This session is intended for: All Users
Products covered: LibAnswers
Training Session Software
For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.