Event Title

24/7 Chat - Join the LibAnswers Community

Saturday, January 25, 2020
2:00pm - 2:15pm (Eastern Time - US & Canada) change time zone

Event Details


Products Covered:
Flash Presentation   LibAnswers  
ALA 2023 - Booth #1525
Session Type:
Live @Conference
Talia Richards-Resendes

Previously Recorded Session


The LibAnswers Cooperative Live on Feb 28, 2020

The LibAnswers 24/7 Cooperative allows librarians across multiple LibAnswers systems to provide collaborative chat reference. Librarians answer patron chats on behalf of all member libraries within the cooperative.This means, all of your patrons can get library help, even when your physical doors are closed.

The 24/7 Cooperative is staffed by contributing member libraries and dedicated Springshare MLIS reference librarians.

We'll Cover:

  • Service Levels - Contribute to the 24/7 Cooperative, or not; choose coverage for nights and/or weekends only; or choose coverage for select time-periods... we've got lots of service options available.
  • Options to Create a Local Cooperative - Are there a few libraries in your consortium? Consider joining together and creating a local cooperative. Chats default to the local library first, then roll's up to the local cooperative, and finally the 24/7 Cooperative.
  • Cooperative Overview  - Includes creation of chat widgets, signing into the 24/7 Cooperative (if contributing hours), answering chats, and more.
  • Reportings & Stats - View the types of reports you'll have access to - including how often your patron's chat widgets were answered by the 24/7 Cooperative.

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.