Event Info

24/7 Chat - Join the LibAnswers Community

Print the page Add to a Calendar using iCal Share page on Facebook This link opens in a new window Add to Google Calendar This link opens in a new window Share page on Twitter This link opens in a new window
Saturday, January 25, 2020
2:00pm - 2:15pm (Eastern Time - US & Canada) change time zone

About:

The LibAnswers Cooperative Live on Feb 28, 2020

The LibAnswers 24/7 Cooperative allows librarians across multiple LibAnswers systems to provide collaborative chat reference. Librarians answer patron chats on behalf of all member libraries within the cooperative.This means, all of your patrons can get library help, even when your physical doors are closed.

The 24/7 Cooperative is staffed by contributing member libraries and dedicated Springshare MLIS reference librarians.

We'll Cover:

  • Service Levels - Contribute to the 24/7 Cooperative, or not; choose coverage for nights and/or weekends only; or choose coverage for select time-periods... we've got lots of service options available.
  • Options to Create a Local Cooperative - Are there a few libraries in your consortium? Consider joining together and creating a local cooperative. Chats default to the local library first, then roll's up to the local cooperative, and finally the 24/7 Cooperative.
  • Cooperative Overview  - Includes creation of chat widgets, signing into the 24/7 Cooperative (if contributing hours), answering chats, and more.
  • Reportings & Stats - View the types of reports you'll have access to - including how often your patron's chat widgets were answered by the 24/7 Cooperative.