Event Title

LibChat: System Settings & Answering Chats

Wednesday, March 11, 2020
12:00pm - 12:50pm U.S. ET (UTC -4) convert to my time zone

Event Details

Details

Products Covered:
LibAnswers  
Location:
LibAnswers Training Room: https://springshare.zoom.us/j/393214184
User Level:
Admin Users  
Session Type:
Basic Training Session
Springy:
Michelle Lustig

About:

Learn how to set up your LibChat system, create and staff chat widgets, review transcripts, and use your statistics. This session includes some training tips for you to share with your staff. Show them how to set up personal LibChat settings, such as nicknames and canned messages.

Learning Outcomes:

  • System Settings
  • Personal Settings
  • Creating Canned Messages
  • Setting Up Chat Widgets​
  • Answering & transferring chats
  • Using the Iframe chat feature
  • Reviewing Transcripts and Statistics

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