LibChat: System Settings & Answering Chats
- Wednesday, March 11, 2020
- 12:00pm - 12:50pm U.S. ET (UTC -4)
- Michelle Lustig
- Session type:
- Basic Training Session
- LibAnswers Training Room: https://springshare.zoom.us/j/393214184
- Products covered:
- User Level:
- Admin Users
Can't make this session?
In this session:
Learn how to set up your LibChat system, create and staff chat widgets, review transcripts, and use your statistics. This session includes some training tips for you to share with your staff. Show them how to set up personal LibChat settings, such as nicknames and canned messages.
- System Settings
- Personal Settings
- Creating Canned Messages
- Setting Up Chat Widgets
- Answering & transferring chats
- Using the Iframe chat feature
- Reviewing Transcripts and Statistics
This session is intended for: Admin Users
Products covered: LibAnswers
Registration is not required, but is recommended to receive a reminder email and ics file to add to your calendar.
For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.