What is LibAnswers with LibChat?
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Thursday, May 7, 2020
12:30pm - 12:50pm (Eastern Time - US & Canada) change time zone
12:30pm - 12:50pm (Eastern Time - US & Canada) change time zone
About:
Join us for a 20-minute overview of LibAnswers -- our all-in-one virtual reference platform. We'll introduce:
- Providing a knowledge base of FAQ pages and groups
- Answering realtime patron questions via LibChat
- Replying to questions sent by email, form, text, and social media
- Tracking reference interactions with Ref. Analytics
- Keeping patrons up-to-date with the System Status Management Tool
We'll also take a quick look at the 24/7 LibAnswers Chat Cooperative.
This session is aimed towards those just getting familiar with LibAnswers or looking to implement a new workflow/feature. While it won't walk through individual settings, it will provide you with a launching point for future LibAnswers training sessions!
Registration has closed.
Time Zone: Eastern Time - US & Canada (change)
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- Monday, January 13, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
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- Products Covered:
- LibGuides & LibGuides CMS
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- Time:
- 9:00am - 10:00am
- User Type/Language:
- Beginner Users En Español
- Products Covered:
- LibGuides & LibGuides CMS
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- Date:
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- Time:
- 2:00pm - 2:45pm
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