Event Info
What is LibAnswers with LibChat?
12:30pm - 12:50pm (Eastern Time - US & Canada) change time zone
About:
Join us for a 20-minute overview of LibAnswers -- our all-in-one virtual reference platform. We'll introduce:
- Providing a knowledge base of FAQ pages and groups
- Answering realtime patron questions via LibChat
- Replying to questions sent by email, form, text, and social media
- Tracking reference interactions with Ref. Analytics
- Keeping patrons up-to-date with the System Status Management Tool
We'll also take a quick look at the 24/7 LibAnswers Chat Cooperative.
This session is aimed towards those just getting familiar with LibAnswers or looking to implement a new workflow/feature. While it won't walk through individual settings, it will provide you with a launching point for future LibAnswers training sessions!
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
LibCal Basics: Event Calendar Setup
- Date:
- Monday, October 28, 2024
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Admin Account Level Users Beginner Users Public Library Interest
- Products Covered:
- LibCal
- Register!
SpringyCamp - All Libraries - Day 2: October 29
- Date:
- Tuesday, October 29, 2024
- Time:
- 12:00pm - 3:00pm
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- SpringyCamp
- Register!
LibCal Basics: Space Booking Setup
- Date:
- Wednesday, October 30, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Admin Account Level Users Beginner Users Public Library Interest
- Products Covered:
- LibCal > Spaces & Equipment
- Register!
Setting Up LibCal Hours, Exceptions, Holidays and more!
- Date:
- Thursday, October 31, 2024
- Time:
- 1:00pm - 1:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
- Register!
LibCal Basics: Creating & Managing Events
- Date:
- Thursday, October 31, 2024
- Time:
- 3:00pm - 3:45pm
- User Type/Language:
- Beginner Users Public Library Interest
- Products Covered:
- LibCal
- Register!
One Stop Data Shop: Streamlining ACRL Data Collection with LibInsight
- Date:
- Monday, November 4, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibInsight
- Register!
Lions and Tigers and...Monsters! Build a Chatbot Adventure
- Date:
- Tuesday, November 5, 2024
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibAnswers > LibChat LibAnswers New session!
- Register!
Creating Popular Appointments with LibCal
- Date:
- Wednesday, November 6, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibCal New session!
- Register!
Library Journal Directors' Summit (Columbia, SC)
- From:
- Thursday, November 7, 2024
- To:
- Friday, November 8, 2024