Event Title

What is LibAnswers with LibChat?

Thursday, May 7, 2020
12:30pm - 12:50pm (Eastern Time - US & Canada) change time zone

Event Details


Products Covered:
LibAnswers Training Room: https://springshare.zoom.us/j/393214184
User Level:
Beginner Users  
Session Type:
Training Tidbit Session
Laura Creech


Join us for a 20-minute overview of LibAnswers -- our all-in-one virtual reference platform. We'll introduce:

  • Providing a knowledge base of FAQ pages and groups
  • Answering realtime patron questions via LibChat
  • Replying to questions sent by email, form, text, and social media
  • Tracking reference interactions with Ref. Analytics
  • Keeping patrons up-to-date with the System Status Management Tool

We'll also take a quick look at the 24/7 LibAnswers Chat Cooperative.

This session is aimed towards those just getting familiar with LibAnswers or looking to implement a new workflow/feature. While it won't walk through individual settings, it will provide you with a launching point for future LibAnswers training sessions!

Registration has closed.

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.