Event Info
![What is LibAnswers with LibChat?](http://libapps.s3.amazonaws.com/accounts/8/images/LibAnswerswLibChat.png)
What is LibAnswers with LibChat?
12:30pm - 12:50pm (Eastern Time - US & Canada) change time zone
About:
Join us for a 20-minute overview of LibAnswers -- our all-in-one virtual reference platform. We'll introduce:
- Providing a knowledge base of FAQ pages and groups
- Answering realtime patron questions via LibChat
- Replying to questions sent by email, form, text, and social media
- Tracking reference interactions with Ref. Analytics
- Keeping patrons up-to-date with the System Status Management Tool
We'll also take a quick look at the 24/7 LibAnswers Chat Cooperative.
This session is aimed towards those just getting familiar with LibAnswers or looking to implement a new workflow/feature. While it won't walk through individual settings, it will provide you with a launching point for future LibAnswers training sessions!
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Getting Started with LibCal for Admins (CLEVNET #1)
- Date:
- Tuesday, July 30, 2024
- Time:
- 2:00pm - 2:45pm
- Register!
LibGuides Accordions
- Date:
- Tuesday, July 30, 2024
- Time:
- 2:00pm - 2:20pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Training Tidbit: Creating graphics for blog posts
- Date:
- Wednesday, July 31, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Setting Up LibCal Hours, Exceptions, Holidays and more!
- Date:
- Thursday, August 1, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
- Register!
Event Calendar Setup for Admins (CLEVNET #2)
- Date:
- Tuesday, August 6, 2024
- Time:
- 2:00pm - 2:45pm
- Register!
LibStaffer: Using working hours and more
- Date:
- Tuesday, August 6, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Admin Account Level Users Beginner Users Advanced Users Intermediate Users
- Products Covered:
- LibStaffer
- Register!
Ticket Queues: Improve Efficiency with New Features
- Date:
- Wednesday, August 7, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibAnswers New session!
- Register!
Conozca el nuevo blog de LibGuides
- Date:
- Tuesday, August 13, 2024
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Intermediate Users En Español
- Products Covered:
- ¡Sesión nueva! LibGuides & LibGuides CMS
- Register!
Appointments Setup for Admins (CLEVNET #3)
- Date:
- Tuesday, August 13, 2024
- Time:
- 2:00pm - 3:00pm
- Register!