Event Title

LibChat: Setting Up LibChat & Screensharing for Virtual Help Desks

Thursday, October 15, 2020
12:30pm - 1:30pm (Eastern Time - US & Canada) change time zone

Event Details

Details

Products Covered:
LibAnswers   Online Learning - COVID-19  
User Level:
Admin Users  
Session Type:
Basic Training Session
Springy:
Michelle Lustig

Previously Recorded Session

About:

Learn how to set up your LibChat system for virtual help services. This session includes some training tips for you to share with your staff. Show them how to set up personal LibChat settings, such as nicknames and canned messages.

We'll cover:

  • LibChat System Settings
  • Setting Up Departments
  • Personal Settings
  • Creating System Canned Messages
  • Setting Up Chat Widgets​
  • Answering & transferring chats
  • Screensharing

Registration is required.

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.