Event Title

Assessing Quality of Service for LibAnswers Tickets

Tuesday, June 8, 2021
1:00pm - 1:30pm (Eastern Time - US & Canada) change time zone

Event Details


Products Covered:
User Level:
Admin Account Level Users   Intermediate Users  
Session Type:
Admin Setup Session
Carrie Williams

Previously Recorded Session


Determining user satisfaction can be tricky when you're answering questions remotely, like through tickets in LibAnswers. However, you can enable quality of service features for queues to automatically survey patrons about their experience and review their ratings and comments. This session walks you through setting up these features.

We'll cover:

  • Enabling quality of service surveys
  • Customizing survey metrics and related email templates
  • Reviewing ratings and comments

Registration is required.

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.