Explore LibAnswers Chatbot
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Wednesday, March 15, 2023
7:00pm - 7:15pm (Eastern Time - US & Canada) change time zone
7:00pm - 7:15pm (Eastern Time - US & Canada) change time zone
About:
Chatbot is here to help lighten the load on your chat operators by being the first point of contact for patrons.
- Use our chatbot flows to gather patron information like their name and email, or to provide folks with a selection of FAQs to answer common questions like: “What are your hours?” or “How do I renew an item?“.
- If patrons need more help, chatbot will be able to pass those requests over to your live chat operators, or create tickets in your chosen ticket queue for follow up.
Time Zone: Eastern Time - US & Canada (change)
Setting Up LibCal Hours, Exceptions, Holidays and more!
The Academic calendar is ending, so now's the perfect time to update your library hours. Join us for a short session as we look at how to use Weekly Templates and Exceptions to make sharing your...
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- Date:
- Monday, December 11, 2023
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
- Register!
Protecting Patron Data - Setting Up Privacy Scrubs for your Springshare Tools
Many of your Springshare tools use forms that collect patron information, from LibWizard surveys to LibCal space bookings. Admins can request a privacy scrub to automatically run for LibAnswers,...
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- Date:
- Monday, December 11, 2023
- Time:
- 1:30pm - 2:00pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibAnswers LibCal LibGuides & LibGuides CMS
- Register!
SpringySession: Tips & Strategies for Gathering Useful and Actionable Patron Feedback
Join Springy Zinthia and learn best practices and tips for assessing patron services and using that information to create actionable evidence-driven plans. Learn how the Springshare Customer...
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- Date:
- Tuesday, December 12, 2023
- Time:
- 1:00pm - 2:00pm
- Products Covered:
- Multi-Product
- Register!
Training Tidbit: FAQs Published When You Need Them
Did you know you could schedule your FAQS to go live or become hidden well in advance of when you need them? In this short session, we'll cover how to use the Publishing tools in LibAnswers to...
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- Date:
- Tuesday, December 12, 2023
- Time:
- 2:00pm - 2:30pm
- Register!
Measuring Patron Satisfaction with NPS (Net Promoter Score℠) in LibAnswers
NPS® measures patron satisfaction with your library's services, resources, or the institution overall. This brand-new add-on module for LibAnswers is coming by the end of 2023!
With the Net...
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- Date:
- Wednesday, December 13, 2023
- Time:
- 10:30am - 11:15am
- User Type/Language:
- Beginner Users Advanced Users
- Products Covered:
- LibAnswers
- Register!
Understanding Patron Needs with Query Analyzer
In this session, we will use Query Analyzer to take a look at how patrons search your FAQ database. We will cover tips to better address patron needs, improve metadata, and make sure your users find...
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- Date:
- Wednesday, December 13, 2023
- Time:
- 1:30pm - 2:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers New Session!
- Register!
Increase 1-1 Interactions with Appointments
Start 2024 off on the right foot with LibCal Appointments! If you schedule one-on-one appointments for research assistance, technology help, passport applications, Writing Center, or any other...
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- Date:
- Thursday, December 14, 2023
- Time:
- 9:00am - 9:45am
- Session Type:
- Build It Session
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibCal New Session!
- Register!
LibGuides Basics: Building Your First LibGuide - Top Nav
Ready to build your first LibGuide using Top Tab Navigation? Not sure how to get started? In this session, we will walk through the basics of building a guide.
We'll cover:
Logging into and...
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- Date:
- Thursday, December 14, 2023
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LibInsight: Data Recording & Analysis for Your Library
From gatecounts to circulation to E-Resources usage, libraries handle a lot of data! LibInsight makes it easy to store, record, and analyze all your library data in one system. Upload spreadsheets,...
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- Date:
- Friday, December 15, 2023
- Time:
- 1:00pm - 2:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibInsight
- Register!
