Event Info

Get Help Finding a Digital Copy: Connecting our Catalog, LibWizard, and LibAnswers to Launch a New Online Service (Temple University Libraries)
2:00pm - 2:15pm (Eastern Time - US & Canada) change time zone
About:
This event will be streamed via Facebook Live!
Olivia Given Castello & Jackie Sipes
Temple University Libraries
When Temple University’s library buildings closed early in the pandemic, Temple Libraries staff saw an opportunity to enhance our virtual reference services and keep the library "open" virtually even though access to our physical materials was suddenly cut off. We established a new service, Get Help Finding a Digital Copy (GHFDC), that connected users to library staff who could help them find digital copies of inaccessible physical items. GHFDC has since become a permanent and valued part of our service offerings. “Get help finding a digital copy” is a request option on physical item records in our library catalog. It uses OpenURL to pre-fill item metadata in a LibWizard form that submits the request to our email reference team in LibAnswers. A team member attempts to find an accessible digital copy of the item and responds to the user. We use LibAnswers quality of service data to keep track of user feedback on the GHFDC service, and maintain a curated list of reusable answers to help staff answer GHFDC requests quickly and consistently. Throughout abrupt shifts in campus operations our popular service has helped users get access to resources they need quickly, for free, and without having to travel to the library, and has helped keep library staff-user relationships engaged during times of potential disconnection. This presentation will describe the technical details, and demonstrate the backend LibWizard and LibAnswers setup, that underlie this service.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Setting Up LibCal Hours, Exceptions, Holidays and more!
- Date:
- Monday, December 11, 2023
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
- Register!
Protecting Patron Data - Setting Up Privacy Scrubs for your Springshare Tools
- Date:
- Monday, December 11, 2023
- Time:
- 1:30pm - 2:00pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibAnswers LibCal LibGuides & LibGuides CMS
- Register!
SpringySession: Tips & Strategies for Gathering Useful and Actionable Patron Feedback
- Date:
- Tuesday, December 12, 2023
- Time:
- 1:00pm - 2:00pm
- Products Covered:
- Multi-Product
- Register!
Training Tidbit: FAQs Published When You Need Them
- Date:
- Tuesday, December 12, 2023
- Time:
- 2:00pm - 2:30pm
- Register!
Measuring Patron Satisfaction with NPS (Net Promoter Score℠) in LibAnswers
- Date:
- Wednesday, December 13, 2023
- Time:
- 10:30am - 11:15am
- User Type/Language:
- Beginner Users Advanced Users
- Products Covered:
- LibAnswers
- Register!
Understanding Patron Needs with Query Analyzer
- Date:
- Wednesday, December 13, 2023
- Time:
- 1:30pm - 2:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers New Session!
- Register!
Increase 1-1 Interactions with Appointments
- Date:
- Thursday, December 14, 2023
- Time:
- 9:00am - 9:45am
- Session Type:
- Build It Session
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibCal New Session!
- Register!
LibGuides Basics: Building Your First LibGuide - Top Nav
- Date:
- Thursday, December 14, 2023
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LibInsight: Data Recording & Analysis for Your Library
- Date:
- Friday, December 15, 2023
- Time:
- 1:00pm - 2:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibInsight
- Register!