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Introducing the LibAnswers Net Promoter Score℠ Module

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Wednesday, October 25, 2023
12:00pm - 12:30pm (Eastern Time - US & Canada) change time zone

About:

NPS® measures patron satisfaction with your library's services, resources, or the institution overall. This brand-new add-on module for LibAnswers is coming by the end of 2023!

With the Net Promoter Score℠ Module: 

  • Collect feedback from patrons who visit your website, attend library events, chat with staff via LibChat, and more 
  • Understand your dissatisfied patrons and make targeted improvements 
  • Review positive comments to give your fans more of what they want 
  • Track your institution's score over time 

This 30-minute webinar will cover: 

  • Quick overview of NPS® functionality 
  • Setting up an NPS® survey  
  • Sample build of an email campaign  
  • Time for Q&A 
Registration has closed.

Registration & Confirmation:

  • Registration for this event closes two hours before start time.
    • Registration closes at 10:00am US Eastern Time.
  • When registering, please use your institution email address and not a Gmail or general email address.
    • Using a general email address may delay your registration and ability to attend this webinar.
  • One hour before the event, you will receive an email with instructions for signing into the event.
    • If you wish to only receive the recording, please disregard this email.
  • Can't attend the live event? Simply register to receive the recording!
    • The recording will be sent a few days after the event.
Note: This webinar is not an in-depth training session.
For help, please consult our help documentation and/or contact our support team. 

Webinar Software

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.

Upcoming Sessions

Time Zone: Eastern Time - US & Canada (change)