Event Info

Introducing the LibAnswers Net Promoter Score℠ Module

Wednesday, October 25, 2023
12:00pm - 12:30pm (Eastern Time - US & Canada) change time zone


NPS® measures patron satisfaction with your library's services, resources, or the institution overall. This brand-new add-on module for LibAnswers is coming by the end of 2023!

With the Net Promoter Score℠ Module: 

  • Collect feedback from patrons who visit your website, attend library events, chat with staff via LibChat, and more 
  • Understand your dissatisfied patrons and make targeted improvements 
  • Review positive comments to give your fans more of what they want 
  • Track your institution's score over time 

This 30-minute webinar will cover: 

  • Quick overview of NPS® functionality 
  • Setting up an NPS® survey  
  • Sample build of an email campaign  
  • Time for Q&A 
Registration has closed.

Registration & Confirmation:

  • Registration for this event closes two hours before start time.
    • Registration closes at 10:00am US Eastern Time.
  • When registering, please use your institution email address and not a Gmail or general email address.
    • Using a general email address may delay your registration and ability to attend this webinar.
  • One hour before the event, you will receive an email with instructions for signing into the event.
    • If you wish to only receive the recording, please disregard this email.
  • Can't attend the live event? Simply register to receive the recording!
    • The recording will be sent a few days after the event.
Note: This webinar is not an in-depth training session.
For help, please consult our help documentation and/or contact our support team