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LibAnswers: Add Tasks and Due Dates to Tickets & Chats

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Wednesday, August 20, 2025
12:00pm - 12:45pm (Eastern Time - US & Canada) change time zone

About:

Are you a checklist person? If so, you'll love the ability to assign tasks to tickets and chats! If you use your ticket queue or chat service to manage requests for ILL, reserves, or even IT work, LibAnswers lets you assign specific tasks with due dates. A new feature, task templates, makes it even easier to create tasks. 

We'll cover:

  • Adding tasks to tickets and chats
  • Using task templates
  • Viewing and managing your tasks
  • Examples of how you might incorporate the Task Manager into your library workflow
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Time Zone: Eastern Time - US & Canada (change)