LibAnswers: Add Tasks and Due Dates to Tickets & Chats
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Wednesday, August 20, 2025
12:00pm - 12:45pm (Eastern Time - US & Canada) change time zone
12:00pm - 12:45pm (Eastern Time - US & Canada) change time zone
About:
Are you a checklist person? If so, you'll love the ability to assign tasks to tickets and chats! If you use your ticket queue or chat service to manage requests for ILL, reserves, or even IT work, LibAnswers lets you assign specific tasks with due dates. A new feature, task templates, makes it even easier to create tasks.
We'll cover:
- Adding tasks to tickets and chats
- Using task templates
- Viewing and managing your tasks
- Examples of how you might incorporate the Task Manager into your library workflow
Time Zone: Eastern Time - US & Canada (change)
Training Tidbit: Creating a Banner Image for Bootstrap 5 pages
Do you want to update the header on your new A-Z Lists or Blogs in LibGuides? If you will not be using an HTML header and you'd like to create a new eye-catching banner image to use on your site, this...
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- Date:
- Monday, August 18, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Accessibility for LibGuides
While system-generated content in LibGuides, like navigation, is designed to be accessible, users are responsible for making sure their guide content and customizations also adhere to accessibility...
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- Date:
- Tuesday, August 19, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Advanced Users Intermediate Users Regular Level Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Library Technology Immersion Conference
When: Wednesday, August 20 - Friday, August 22
Where: James B. Hunt Jr. Library (NC State University Libraries)
Website: atechcon.org
- From:
- Wednesday, August 20, 2025
- To:
- Friday, August 22, 2025
LibAnswers: Add Tasks and Due Dates to Tickets & Chats
Are you a checklist person? If so, you'll love the ability to assign tasks to tickets and chats! If you use your ticket queue or chat service to manage requests for ILL, reserves, or even IT work,...
More
- Date:
- Wednesday, August 20, 2025
- Time:
- 12:00pm - 12:45pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibAnswers LibAnswers > LibChat
- Register!
LibGuides Basics: Building Your First LibGuide - Side Nav
Ready to build your first LibGuide using Side Navigation? Not sure how to get started? In this session, we will walk through the basics of building a guide.
We'll cover:
Logging into and...
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- Date:
- Thursday, August 21, 2025
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Beyond the Floor Plan: Creative and Inclusive Library Navigation
Floor Plans are Just the Beginning
Library maps aren't just for navigation. Now that you're familiar with LibMaps, we're exploring how your patrons can benefit from a library wayfinding system. In...
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- Date:
- Thursday, August 21, 2025
- Time:
- 2:00pm - 2:45pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > LibMaps
- Register!
Learning Lab: Demonstrating Cost-Savings Data with LibInsight
The University of Alabama at Birmingham's (UAB) Libraries have been entering into transformative agreements with a variety of publishers for the past several years. As this initiative gained traction,...
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- Date:
- Tuesday, August 26, 2025
- Time:
- 11:00am - 12:00pm
- Session Type:
- Learning Lab
- Products Covered:
- LibInsight
- Register!
Using LibCal Widgets to embed events, appointments and space bookings
Whether you use LibCal for event calendars, one-on-one appointments, or space reservations, you can use widgets to embed your LibCal content in your website! We've recently added the ability to SAVE...
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- Date:
- Tuesday, August 26, 2025
- Time:
- 2:00pm - 2:40pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibCal
- Register!
Your LibApps Account: Activating Multi-Factor Authentication (MFA)
Multi-factor authentication (MFA) is one of the gold standards for safeguarding web accounts against hackers, data breaches, and other online threats. At Springshare, we prioritize your data security...
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- Date:
- Wednesday, August 27, 2025
- Time:
- 9:00am - 9:30am
- User Type/Language:
- Admin Account Level Users Beginner Users Advanced Users Intermediate Users
- Products Covered:
- Multi-Product New session!
- Register!
