Measuring Patron Satisfaction with NPS (Net Promoter Score℠) in LibAnswers
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Wednesday, December 13, 2023
10:30am - 11:15am (Eastern Time - US & Canada) change time zone
10:30am - 11:15am (Eastern Time - US & Canada) change time zone
About:
NPS® measures patron satisfaction with your library's services, resources, or the institution overall. This brand-new add-on module for LibAnswers is coming by the end of 2023!
With the Net Promoter Score℠ Module You Can:
- Collect feedback from patrons who:
- visit the website
- attend library events
- use your chat service and more
- Review positive comments to give your fans more of what they want
- If they are dissatisfied, understand why and make targeted improvements
- Track your institution's score over time
In this Session:
- An in-depth overview of NPS® functionality
- How to set up an NPS® survey
- How to build an email campaign
Theme: Understanding Patrons
Registration has closed.
Time Zone: Eastern Time - US & Canada (change)
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