Event Info

Measuring Patron Satisfaction with NPS (Net Promoter Score℠) in LibAnswers

Wednesday, December 13, 2023
10:30am - 11:15am (Eastern Time - US & Canada) change time zone


NPS® measures patron satisfaction with your library's services, resources, or the institution overall. This brand-new add-on module for LibAnswers is coming by the end of 2023! 

With the Net Promoter Score℠ Module You Can: 

  • Collect feedback from patrons who:
    • visit the website
    • attend library events
    • use your chat service and more 
  • Review positive comments to give your fans more of what they want 
  • If they are dissatisfied, understand why and make targeted improvements 
  • Track your institution's score over time 

In this Session: 

  • An in-depth overview of NPS® functionality 
  • How to set up an NPS® survey  
  • How to build an email campaign  


Theme: Understanding Patrons

Registration has closed.