Event Info

Increase Engagement with Patron Point (All Library Types Webinar)
Print the page Add to a Calendar using iCal
Share page on Facebook This link opens in a new window
Add to Google Calendar This link opens in a new window
Share page on Twitter This link opens in a new window
Friday, November 17, 2023
11:30am - 12:30pm (Eastern Time - US & Canada) change time zone
11:30am - 12:30pm (Eastern Time - US & Canada) change time zone
About:
Stop Patrons From Ghosting You
Patron Point, the newest member of the Springshare Suite of tools, helps your library onboard new patrons, keep current users engaged, and reinvigorate inactive patrons. A fully featured email marketing automation platform, Patron Point helps your library attract, engage, and retain patrons by sending highly personalized emails.
This webinar is suitable for all library types
This webinar is open to all library types and contains examples and use cases that apply to academic, school, government, special libraries, and more. If you're a public library, you're welcome to attend this session however we have a dedicated webinar recording specifically for public libraries. Contact us at sales@springshare.com for that recording.
This webinar is open to all library types and contains examples and use cases that apply to academic, school, government, special libraries, and more. If you're a public library, you're welcome to attend this session however we have a dedicated webinar recording specifically for public libraries. Contact us at sales@springshare.com for that recording.
With Patron Point:
- Connect to your ILS and segment patron groups in any number of ways to send personalized, timely messages.
- Enable online library card registration and renewals with automated reminders.
- Welcome new patrons with a series of welcome emails highlighting your full range of services.
- Send attractive ILS notices with beautifully branded emails showcasing cross-promotional events, services, and more.
- Turn your newsletter into user-targeted emails with dynamic content that delivers personalized versions based on their preferences and interests.
- Send new title recommendations using subject-based criteria automatically to patrons.
- Re-engage inactive users with automated emails encouraging them to come back.
This 1-hour webinar will cover:
- Overview of Patron Point
- Review of Proven Programs and use cases proven to increase patron engagement
- Future plans for possible integration with other Springshare tools
- Time for Q&A
Registration has closed.
Registration & Confirmation:
- Registration for this event closes two hours before start time.
- Registration closes at 9:30am US Eastern Time.
- When registering, please use your institution email address and not a Gmail or general email address.
- Using a general email address may delay your registration and ability to attend this webinar.
- One hour before the event, you will receive an email with instructions for signing into the event.
- If you wish to only receive the recording, please disregard this email.
- Can't attend the live event? Simply register to receive the recording!
- The recording will be sent a few days after the event.
Note: This webinar is not an in-depth training session.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Customizing LibGuides Templates
Are you interested in customizing layouts throughout your LibGuides site? Templates allow you to customize the navigation and layout of pages, including public pages like default homepages, the search...
More
- Date:
- Tuesday, October 7, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Welcome to the Springyverse!
Welcome to Springshare! This 30 minute orientation is aimed at new users, whether you are an Admin for a new site, or a new regular level account holder at an existing site.
No matter the type of...
More
- Date:
- Wednesday, October 8, 2025
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Beginner Users
- Products Covered:
- Multi-Product
- Register!
Text messages for hold pickups, overdue items, and more with Patron Point
In this session, we'll talk about using SMS messaging in Patron Point. Using examples from existing customers, you'll see how patrons can receive SMS notifications for hold pickups, overdue items, and...
More
- Date:
- Thursday, October 9, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- New session! Patron Point
- Register!
Best Practices for LibChat
Whether you are new to LibChat or a seasoned operator, we've got some best practices to share with you. Join us to ensure you have everything set up to provide the best service possible to your chat...
More
- Date:
- Thursday, October 16, 2025
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Beginner Users Intermediate Users Regular Level Users
- Products Covered:
- LibAnswers > LibChat New session!
- Register!
Getting to Know LibConnect Pro
LibConnect Pro integrates with your ILS, allowing you to deliver the right message to the right patron at the right time. Join us to learn how to segment your audience, create personalized emails and...
More
- Date:
- Tuesday, October 21, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Admin Account Level Users Intermediate Users Public Library Interest Regular Level Users
- Products Covered:
- LibConnect Pro New session!
- Register!
Building Your First LibGuide - Side Nav
Ready to build your first LibGuide using Side Navigation? Not sure how to get started? In this session, we will walk through the basics of building a guide.
We'll cover:
Logging into and...
More
- Date:
- Wednesday, October 22, 2025
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Training Tidbit: Search and Replace
The Search & Replace tool in LibGuides is a quick way to make bulk changes to text across your entire site. This powerful tool is available to admin-level users and can by used to modify most content...
More
- Date:
- Thursday, October 23, 2025
- Time:
- 1:00pm - 1:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Share and reuse LibWizard forms, surveys, quizzes, and tutorials
With the September 2025 code release, there's now an option to share your LibWizard Forms, Surveys, Quizzes and Tutorials with other LibWizard sites. Sharing forms, surveys, quizzes and tutorials is...
More
- Date:
- Tuesday, October 28, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Beginner Users Intermediate Users Regular Level Users
- Products Covered:
- LibWizard New session!
- Register!
Designing Your LibCal Homepage
Want to make your LibCal homepage pop? Looking for ways to engage your users and provide the info they need front and center? Join us for a session where we will show how to organize existing content,...
More
- Date:
- Thursday, October 30, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibCal
- Register!