Event Info

Training Tidbit: FAQs Published When You Need Them

Tuesday, December 12, 2023
2:00pm - 2:30pm (Eastern Time - US & Canada) change time zone


Did you know you could schedule your FAQS to go live or become hidden well in advance of when you need them? In this short session, we'll cover how to use the Publishing tools in LibAnswers to schedule FAQs to publish or unpublish on a date that you choose. Learn how to make the most of this helpful feature to keep your knowledge base up to date. 

We'll cover:

  • Scheduling an FAQ to publish or unpublish
  • Considering the types of content that change periodically, such as building or service hours
  • Managing FAQs from the Knowledge Base Explorer

Theme: Understanding Users

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