Event Info

Understanding Patron Needs with Query Analyzer

Wednesday, December 13, 2023
1:30pm - 2:00pm (Eastern Time - US & Canada) change time zone


In this session, we will use Query Analyzer to take a look at how patrons search your FAQ database. We will cover tips to better address patron needs, improve metadata, and make sure your users find the most relevant FAQs. You’ve got the data in your LibAnswers system…let’s use it to drive improvements to your FAQs.

Users should already have a base understanding of LibAnswers.

We'll cover: 

  • Query Analyzer Settings
  • Reviewing Statistics Data
  • Creating new FAQs from Search Stats
  • And other Tips

Theme: Understanding Patrons

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