Event Info
Learning Lab: Leveraging NPS for Continuous Improvement
11:00am - 12:30pm (Eastern Time - US & Canada) change time zone
About:
Join Sara Hull, Librarian & Coordinator for Collaborative Projects, Reference, and Outreach at SUNY Empire Online Library for a Learning Lab!
Sara will talk about how her library has used NPS surveys with LibAnswers to improve their reference services and to align library services with objectives from the university's strategic plan. Sara's presentation will be followed by a demonstration by Springy Cate, who will show how to set up NPS for your LibAnswers site.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Consejos para crear guías más efectivas y llamativas
- Date:
- Monday, November 24, 2025
- Time:
- 12:00pm - 12:50pm
- User Type/Language:
- Intermediate Users En Español
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LibGuides: Preview your site with Bootstrap 5 and JQuery 3.7.1
- Date:
- Monday, November 24, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Patron Point: Getting Started with Segments
- Date:
- Tuesday, November 25, 2025
- Time:
- 2:00pm - 2:40pm
- User Type/Language:
- Beginner Users
- Products Covered:
- Patron Point
- Register!
Getting Started with LibSites: Building Pages
- Date:
- Tuesday, December 2, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibSites New session!
- Register!
Best Practices for Building LibChat Widgets
- Date:
- Wednesday, December 3, 2025
- Time:
- 12:00pm - 12:45pm
- User Type/Language:
- Admin Account Level Users Beginner Users Intermediate Users Regular Level Users
- Products Covered:
- LibAnswers > LibChat New session!
- Register!
Getting to Know LibConnect Pro
- Date:
- Thursday, December 4, 2025
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Admin Account Level Users Intermediate Users Public Library Interest Regular Level Users
- Products Covered:
- LibConnect Pro
- Register!
Your LibApps Account: Activating Multi-Factor Authentication (MFA)
- Date:
- Thursday, December 4, 2025
- Time:
- 2:00pm - 2:30pm
- User Type/Language:
- Admin Account Level Users Beginner Users Advanced Users Intermediate Users
- Products Covered:
- LibApps Multi-Product New session!
- Register!
Setting Up LibCal Hours, Exceptions, Holidays and more!
- Date:
- Monday, December 8, 2025
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
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Best Practices for LibApps Accounts
- Date:
- Tuesday, December 9, 2025
- Time:
- 12:00pm - 12:40pm
- User Type/Language:
- Admin Account Level Users Regular Level Users
- Products Covered:
- LibApps New session!
- Register!