Learning Lab: Leveraging NPS for Continuous Improvement
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Tuesday, June 25, 2024
11:00am - 12:30pm (Eastern Time - US & Canada) change time zone
11:00am - 12:30pm (Eastern Time - US & Canada) change time zone
About:
Join Sara Hull, Librarian & Coordinator for Collaborative Projects, Reference, and Outreach at SUNY Empire Online Library for a Learning Lab!
Sara will talk about how her library has used NPS surveys with LibAnswers to improve their reference services and to align library services with objectives from the university's strategic plan. Sara's presentation will be followed by a demonstration by Springy Cate, who will show how to set up NPS for your LibAnswers site.
Registration has closed.
Time Zone: Eastern Time - US & Canada (change)
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- Date:
- Monday, August 18, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
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While system-generated content in LibGuides, like navigation, is designed to be accessible, users are responsible for making sure their guide content and customizations also adhere to accessibility...
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- Date:
- Tuesday, August 19, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Advanced Users Intermediate Users Regular Level Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Library Technology Immersion Conference
When: Wednesday, August 20 - Friday, August 22
Where: James B. Hunt Jr. Library (NC State University Libraries)
Website: atechcon.org
- From:
- Wednesday, August 20, 2025
- To:
- Friday, August 22, 2025
LibAnswers: Add Tasks and Due Dates to Tickets & Chats
Are you a checklist person? If so, you'll love the ability to assign tasks to tickets and chats! If you use your ticket queue or chat service to manage requests for ILL, reserves, or even IT work,...
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- Date:
- Wednesday, August 20, 2025
- Time:
- 12:00pm - 12:45pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibAnswers LibAnswers > LibChat
- Register!
LibGuides Basics: Building Your First LibGuide - Side Nav
Ready to build your first LibGuide using Side Navigation? Not sure how to get started? In this session, we will walk through the basics of building a guide.
We'll cover:
Logging into and...
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- Date:
- Thursday, August 21, 2025
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Beyond the Floor Plan: Creative and Inclusive Library Navigation
Floor Plans are Just the Beginning
Library maps aren't just for navigation. Now that you're familiar with LibMaps, we're exploring how your patrons can benefit from a library wayfinding system. In...
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- Date:
- Thursday, August 21, 2025
- Time:
- 2:00pm - 2:45pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > LibMaps
- Register!
Learning Lab: Demonstrating Cost-Savings Data with LibInsight
The University of Alabama at Birmingham's (UAB) Libraries have been entering into transformative agreements with a variety of publishers for the past several years. As this initiative gained traction,...
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- Date:
- Tuesday, August 26, 2025
- Time:
- 11:00am - 12:00pm
- Session Type:
- Learning Lab
- Products Covered:
- LibInsight
- Register!
Using LibCal Widgets to embed events, appointments and space bookings
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- Date:
- Tuesday, August 26, 2025
- Time:
- 2:00pm - 2:40pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibCal
- Register!
Your LibApps Account: Activating Multi-Factor Authentication (MFA)
Multi-factor authentication (MFA) is one of the gold standards for safeguarding web accounts against hackers, data breaches, and other online threats. At Springshare, we prioritize your data security...
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- Date:
- Wednesday, August 27, 2025
- Time:
- 9:00am - 9:30am
- User Type/Language:
- Admin Account Level Users Beginner Users Advanced Users Intermediate Users
- Products Covered:
- Multi-Product New session!
- Register!
