LibInsight & Reference Analytics: Capturing the right data across service locations (Streaming Live on Facebook)
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Sunday, June 30, 2024
3:30pm - 3:45pm (Eastern Time - US & Canada) change time zone
3:30pm - 3:45pm (Eastern Time - US & Canada) change time zone
About:
Do you handle virtual and in-person services? Are you facing challenges in gathering statistics from these different locations for comparative analysis? In this presentation, Colleen Garcia and Casey Macolino will explore how the Customer Experience Unit at UC San Diego effectively utilizes LibInsight and Ref. Analytics within LibAnswers to streamline the collection of statistics for in-person, telephone, email, and SMS user support. While there isn't a one-size-fits-all solution yet, leveraging tools from the same suite enables seamless cross-analysis and provides a consistent user experience for staff.
This event will be streamed via Facebook Live!
Time Zones:
- 12:30pm - 12:45pm Pacific Time / time zone of ALA Conference
- 3:30pm - 3:45pm Eastern Time
Time Zone: Eastern Time - US & Canada (change)
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- Time:
- 12:00pm - 1:00pm
- User Type/Language:
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- LibGuides & LibGuides CMS
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- Date:
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- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users Beginner Users Public Library Interest
- Products Covered:
- LibCal New session!
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- Time:
- 2:00pm - 2:45pm
- Session Type:
- Fundamentals
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- Admin Account Level Users Beginner Users Intermediate Users
- Products Covered:
- LibCal
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Logging into and...
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- Date:
- Monday, January 13, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
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- Date:
- Tuesday, January 14, 2025
- Time:
- 9:00am - 10:00am
- User Type/Language:
- Beginner Users En Español
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
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- Date:
- Wednesday, January 15, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
- Register!
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- Time:
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- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
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- Thursday, January 16, 2025
- Time:
- 10:00am - 11:00am
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- Early Bird/EU Opt Time LibGuides & LibGuides CMS
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- Tuesday, January 21, 2025
- Time:
- 1:00pm - 1:50pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers Multi-Product New session!
- Register!
