LibAnswers: Streamline Workflows for Tickets (Streaming Live on Facebook)
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Sunday, June 30, 2024
6:30pm - 6:45pm (Eastern Time - US & Canada) change time zone
6:30pm - 6:45pm (Eastern Time - US & Canada) change time zone
About:
Explore LibAnswers' new functionality to streamline ticket workflows and save time! Assign priority levels to tickets to help staff triage and answer questions with greater efficiency. Use the new automation functionality to automatically tag tickets based on keywords or phrases. Plus, Workflows for Tickets can be created to assign tickets to priority levels or work in conjunction with automated ticket tagging to ensure tickets are efficiently prioritized.
This event will be streamed via Facebook Live!
Time Zones:
- 3:30pm - 3:45pm Pacific Time / time zone of ALA Conference
- 6:30pm - 6:45pm Eastern Time
Time Zone: Eastern Time - US & Canada (change)
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- Beginner Users Intermediate Users
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- LibGuides & LibGuides CMS
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- Monday, September 15, 2025
- Time:
- 12:00pm - 1:00pm
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- Beginner Users
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- LibGuides & LibGuides CMS
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- Date:
- Tuesday, September 16, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- LibCal LibCal > LibMaps New session!
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- Date:
- Wednesday, September 17, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibAnswers LibCal LibGuides & LibGuides CMS
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- Date:
- Thursday, September 18, 2025
- Time:
- 1:00pm - 1:20pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- New session! Patron Point
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- Time:
- 2:00pm - 2:50pm
- User Type/Language:
- Admin Account Level Users Public Library Interest
- Products Covered:
- LibAnswers > LibChat New session!
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- Date:
- Thursday, September 25, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Beginner Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers
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- Time:
- 1:00pm - 2:00pm
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- Admin Account Level Users Beginner Users Intermediate Users Regular Level Users
- Products Covered:
- LibAnswers LibCal LibGuides & LibGuides CMS Multi-Product
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