LibAnswers: Streamline Workflows for Tickets (Streaming Live on Facebook)
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Sunday, June 30, 2024
6:30pm - 6:45pm (Eastern Time - US & Canada) change time zone
6:30pm - 6:45pm (Eastern Time - US & Canada) change time zone
About:
Explore LibAnswers' new functionality to streamline ticket workflows and save time! Assign priority levels to tickets to help staff triage and answer questions with greater efficiency. Use the new automation functionality to automatically tag tickets based on keywords or phrases. Plus, Workflows for Tickets can be created to assign tickets to priority levels or work in conjunction with automated ticket tagging to ensure tickets are efficiently prioritized.
This event will be streamed via Facebook Live!
Time Zones:
- 3:30pm - 3:45pm Pacific Time / time zone of ALA Conference
- 6:30pm - 6:45pm Eastern Time
Time Zone: Eastern Time - US & Canada (change)
Building Your First LibGuide - Side Nav
Ready to build your first LibGuide using Side Navigation? Not sure how to get started? In this session, we will walk through the basics of building a guide.
We'll cover:
Logging into and...
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- Date:
- Wednesday, October 22, 2025
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Training Tidbit: Search and Replace
The Search & Replace tool in LibGuides is a quick way to make bulk changes to text across your entire site. This powerful tool is available to admin-level users and can by used to modify most content...
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- Date:
- Thursday, October 23, 2025
- Time:
- 1:00pm - 1:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Share and reuse LibWizard forms, surveys, quizzes, and tutorials
With the September 2025 code release, there's now an option to share your LibWizard Forms, Surveys, Quizzes and Tutorials with other LibWizard sites. Sharing forms, surveys, quizzes and tutorials is...
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- Date:
- Tuesday, October 28, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Beginner Users Intermediate Users Regular Level Users
- Products Covered:
- LibWizard New session!
- Register!
Designing Your LibCal Homepage
Want to make your LibCal homepage pop? Looking for ways to engage your users and provide the info they need front and center? Join us for a session where we will show how to organize existing content,...
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- Date:
- Thursday, October 30, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibCal
- Register!
Navigating your library spaces and collections with LibMaps
LibMaps allows your students, researchers and library patrons to discover your collections, services, study spaces and more!
In today's session, we'll cover an overview of LibMaps, including the...
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- Date:
- Tuesday, November 4, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- LibCal > LibMaps New session!
- Register!
Training Tidbit: Copying an Existing Guide
One of the best features of LibGuides is that you can reuse all kinds of content - even guides themselves! If you're thinking about copying an existing guide from your own LibGuides site, or from...
More
- Date:
- Wednesday, November 5, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Beginner Users Regular Level Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Best Practices for Images & Gallery Boxes
Enhance your LibGuides with images in rich text and with gallery boxes. Images are an important part of your guides, so it's important to choose the right image size and file type. Learn all about...
More
- Date:
- Thursday, November 6, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Creating Accessible Content in LibGuides: Images
LibGuides is designed to be accessible right out of the box! But as a guide creator, you need to know basic accessibility practices to ensure that the text and other content that you add to your guide...
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- Date:
- Monday, November 10, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
SpringyCamp for All Libraries - Day 1
SpringyCamp is our annual user conference with a camp-like vibe designed to be fun and informative. 🏕️ Join us for the first of two fun-filled days of learning and sharing! These sessions are...
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- Date:
- Thursday, November 13, 2025
- Time:
- 12:00pm - 3:30pm
- Session Type:
- Special Event
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users
- Products Covered:
- Multi-Product
