LibAnswers: Streamline Workflows for Tickets (Streaming Live on Facebook)
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Sunday, June 30, 2024
6:30pm - 6:45pm (Eastern Time - US & Canada) change time zone
6:30pm - 6:45pm (Eastern Time - US & Canada) change time zone
About:
Explore LibAnswers' new functionality to streamline ticket workflows and save time! Assign priority levels to tickets to help staff triage and answer questions with greater efficiency. Use the new automation functionality to automatically tag tickets based on keywords or phrases. Plus, Workflows for Tickets can be created to assign tickets to priority levels or work in conjunction with automated ticket tagging to ensure tickets are efficiently prioritized.
This event will be streamed via Facebook Live!
Time Zones:
- 3:30pm - 3:45pm Pacific Time / time zone of ALA Conference
- 6:30pm - 6:45pm Eastern Time
Time Zone: Eastern Time - US & Canada (change)
Texas Library Association Annual Conference (TLA) - Booth #2027
When: Tuesday, April 1 - Thursday, April 3
Where: Kay Bailey Hutchison Convention Center in Dallas, TX
Website: txla.org/annual-conference
- From:
- Tuesday, April 1, 2025
- To:
- Thursday, April 3, 2025
ACRL Conference - Booth #716
When: Wednesday, April 2 - Friday, April 4
Where: Minneapolis Convention Center in Minneapolis, MN
Website: web.cvent.com/event/98632c12-9bee-4ab5-bb05-5fcf69f453a4/summary
Exhibit Hall Schedule:...
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- From:
- Wednesday, April 2, 2025
- To:
- Friday, April 4, 2025
Creating Accessible Content in LibGuides: Embedded Content and Media
LibGuides is designed to be accessible right out of the box! But as a guide creator, you need to know basic accessibility practices to ensure that the text and other content that you add to your guide...
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- Date:
- Wednesday, April 2, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Creating Trauma-Informed Library Tutorials Using LibWizard
University of North Carolina Wilmington found asynchronous content to present some challenges. How could they make these learning experiences more engaging, inclusive, and well-integrated?
In this...
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- Date:
- Wednesday, April 2, 2025
- Time:
- 5:45pm - 6:00pm
- Session Type:
- Guest Presenter
- Products Covered:
- Flash Presentation Librarian Guest Presenter LibWizard
Discover LibSites and Patron Portal: Revamp Your Online Presence!
Be the first to know about two brand new tools from Springshare: LibSites and Patron Portal! Two tools that work together to deliver a customized library website experience for patrons.
LibSites,...
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- Date:
- Wednesday, April 2, 2025
- Time:
- 6:15pm - 6:30pm
- Session Type:
- Guest Presenter
- Products Covered:
- Flash Presentation Multi-Product
Meet the New LibConnect Pro for Dynamic Email Outreach
Say hello to our new and improved marketing automation tool: LibConnect Pro!
LibConnect Pro will look familiar to current LibConnect users because it provides the same simple email marketing features...
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- Date:
- Wednesday, April 2, 2025
- Time:
- 7:00pm - 7:15pm
- Session Type:
- Guest Presenter
- Products Covered:
- Flash Presentation LibConnect
Long Live LibCal! An XXL Study Room Booking System Swap (Under Duress)
Mesa Community College had to quickly move to a new scheduling tool and they chose LibCal as their solution for booking study rooms! Mary Carter and Trevor Smith will discuss how they set up 26 study...
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- Date:
- Thursday, April 3, 2025
- Time:
- 10:45am - 11:00am
- Session Type:
- Guest Presenter
- Products Covered:
- Flash Presentation Librarian Guest Presenter LibCal LibCal > Spaces & Equipment
Navigate Smarter with the New LibMaps!
Guide students and faculty easily with our brand-new wayfinding tool: LibMaps!
Get ready to be blown away by our latest product release and find out how it bridges the digital-to-physical library...
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- Date:
- Thursday, April 3, 2025
- Time:
- 11:15am - 11:30am
- Session Type:
- Guest Presenter
- Products Covered:
- Flash Presentation LibCal > LibMaps
LibGuides Basics: Building Your First LibGuide - Top Nav
Ready to build your first LibGuide using Top Tab Navigation? Not sure how to get started? In this session, we will walk through the basics of building a guide.
We'll cover:
Logging into and...
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- Date:
- Thursday, April 3, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
