Ticket Queues: Improve Efficiency with Priority Levels & Workflows
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Wednesday, August 7, 2024
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
LibAnswers has two very useful new features: priority levels and workflows! You are now able to assign priority levels to tickets to ensure that the most urgent matters are handled first. Additionally, automated workflows can add tags and priority levels to tickets and route them to the appropriate queue or user. Join us for this session and learn how to use these tools to answer patron questions as effectively as possible.
We'll cover:
- Activating and customizing priority levels
- Tagging tickets automatically
- Setting up and managing workflows
Registration has closed.
Time Zone: Eastern Time - US & Canada (change)
IGELU Conference
When: Sep 9 - 12
Where: Copenhagen, Denmark
Website: https://igelu.org/event/igelu-2024-conference/
Mark your calendars for Springy Talia's presentation, Springshare Integration with Ex Libris...
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LibGuides Basics: Building Your First LibGuide - Top Nav
Ready to build your first LibGuide using Top Tab Navigation? Not sure how to get started? In this session, we will walk through the basics of building a guide.
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- Date:
- Tuesday, September 10, 2024
- Time:
- 10:00am - 11:00am
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
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Training Tidbit: Text Message (SMS) Alerts for LibCal Events
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- Date:
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- Time:
- 12:00pm - 12:30pm
- User Type/Language:
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- Products Covered:
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ARSL Annual Conference (Booth #49)
Association for Rural and Small Libraries
When: Sep 12 - 13
Where: Springfield, MA
Website: https://www.arsl.org/2024-conference
Booth: #49
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- Thursday, September 12, 2024
- To:
- Friday, September 13, 2024
London Libraries Conference - London, UK
When: Friday, September 13
Where: Kensington Conference and Event Centre
Website: https://ldnlibraries.org/event/london-libraries-conference-2024/
- Date:
- Friday, September 13, 2024
- Time:
- All Day Event
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We'll cover:
Customizing event options
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Adding event...
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- Date:
- Tuesday, September 17, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- LibCal
- Register!
Training Tidbit: Box Level Navigation and Anchor Links
When you create a subject guide or any guide with lots of information, how do you help your users navigate the information on the page?
With side navigation guides, you can choose box level...
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- Date:
- Wednesday, September 18, 2024
- Time:
- 12:00pm - 12:20pm
- User Type/Language:
- Beginner Users
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- LibGuides & LibGuides CMS New session!
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Join the Springshare Lounge!
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Join us for a tour of the Lounge!
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- Date:
- Thursday, September 19, 2024
- Time:
- 12:00pm - 12:30pm
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- Multi-Product New session!
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Best Practices for Chatbot
Chatbot in LibAnswers can help you answer your patrons’ basic questions while directing them to personal help when needed. Whether you have one chatbot or many or use them when your staff is online...
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- Date:
- Monday, September 23, 2024
- Time:
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- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
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