Event Info
![Ticket Queues: Improve Efficiency with Priority Levels & Workflows](https://d2jv02qf7xgjwx.cloudfront.net/customers/1/images/LibAnswers_New_features.png)
Ticket Queues: Improve Efficiency with Priority Levels & Workflows
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
LibAnswers has two very useful new features: priority levels and workflows! You are now able to assign priority levels to tickets to ensure that the most urgent matters are handled first. Additionally, automated workflows can add tags and priority levels to tickets and route them to the appropriate queue or user. Join us for this session and learn how to use these tools to answer patron questions as effectively as possible.
We'll cover:
- Activating and customizing priority levels
- Tagging tickets automatically
- Setting up and managing workflows
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
IGELU Conference
- From:
- Monday, September 9, 2024
- To:
- Thursday, September 12, 2024
LibGuides Basics: Building Your First LibGuide - Top Nav
- Date:
- Tuesday, September 10, 2024
- Time:
- 10:00am - 11:00am
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Training Tidbit: Text Message (SMS) Alerts for LibCal Events
- Date:
- Wednesday, September 11, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- LibCal New session!
- Register!
ARSL Annual Conference (Booth #49)
- From:
- Thursday, September 12, 2024
- To:
- Friday, September 13, 2024
London Libraries Conference - London, UK
- Date:
- Friday, September 13, 2024
- Time:
- All Day Event
Training Tidbit: Printable Event Flyers in LibCal
- Date:
- Tuesday, September 17, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- LibCal
- Register!
Training Tidbit: Box Level Navigation and Anchor Links
- Date:
- Wednesday, September 18, 2024
- Time:
- 12:00pm - 12:20pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Join the Springshare Lounge!
- Date:
- Thursday, September 19, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users
- Products Covered:
- Multi-Product New session!
- Register!
Best Practices for Chatbot
- Date:
- Monday, September 23, 2024
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibAnswers > LibChat LibAnswers New session!
- Register!