Event Info

Keep your patrons updated: The System Status Management Tool
2:00pm - 2:45pm (Eastern Time - US & Canada) change time zone
About:
The System Status Management (SSM) tool in LibAnswers helps you to provide staff and patrons with status updates about your various systems and services. Through the System Status Dashboard, you can let patrons know whether your online catalog is down for maintenance, a database has new features, or even if a printer is out of order. You can also use the tool to provide point-of-need help and gather feedback from your patrons. Join us to learn more!
We'll cover:
- Intro and examples from other libraries
- Setting up the SSM page and accounts
- Configuring SSM products, statuses, and posts
- Widget options to provide help, gather feedback, and share system statuses.
- Obtaining patron ideas and comments.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
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Time Zone: Eastern Time - US & Canada (change)
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