Event Info

Keep your patrons updated: The System Status Management Tool

Print the page Add to a Calendar using iCal Share page on Facebook This link opens in a new window Add to Google Calendar This link opens in a new window Share page on Twitter This link opens in a new window
Tuesday, December 10, 2024
2:00pm - 2:45pm (Eastern Time - US & Canada) change time zone

About:

The System Status Management (SSM) tool in LibAnswers helps you to provide staff and patrons with status updates about your various systems and services. Through the System Status Dashboard, you can let patrons know whether your online catalog is down for maintenance, a database has new features, or even if a printer is out of order. You can also use the tool to provide point-of-need help and gather feedback from your patrons. Join us to learn more! 

We'll cover:

  • Intro and examples from other libraries
  • Setting up the SSM page and accounts
  • Configuring SSM products, statuses, and posts
  • Widget options to provide help, gather feedback, and share system statuses. 
  • Obtaining patron ideas and comments. 
Registration has closed.