Keep your patrons updated: The System Status Management Tool
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Tuesday, December 10, 2024
2:00pm - 2:45pm (Eastern Time - US & Canada) change time zone
2:00pm - 2:45pm (Eastern Time - US & Canada) change time zone
About:
The System Status Management (SSM) tool in LibAnswers helps you to provide staff and patrons with status updates about your various systems and services. Through the System Status Dashboard, you can let patrons know whether your online catalog is down for maintenance, a database has new features, or even if a printer is out of order. You can also use the tool to provide point-of-need help and gather feedback from your patrons. Join us to learn more!
We'll cover:
- Intro and examples from other libraries
- Setting up the SSM page and accounts
- Configuring SSM products, statuses, and posts
- Widget options to provide help, gather feedback, and share system statuses.
- Obtaining patron ideas and comments.
Registration has closed.
Time Zone: Eastern Time - US & Canada (change)
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