Event Info

Learning Lab: Using Verify to Simplify Library Card Sign-Ups and Renewals
12:00pm - 1:00pm (Eastern Time - US & Canada) change time zone
About:
Putting your best foot forward with new patrons starts with your card registration process. Join our February Learning Lab where guest speaker Amber McLain will pull back the curtain on how the Lakeland Library Cooperative delights new patrons and saves crucial staff time with automated account creation and card renewals via Patron Point's Verify program.
Amber McLain is the Member Services Manager for the Lakeland Library Cooperative in Grand Rapids, Michigan, which serves 41 libraries across eight counties that cater to over 150,000 patrons each month. She is in charge of patron-facing technology that supports libraries, such as Patron Point, their cooperative's app, and platform training.
This 1-hour presentation with Lakeland Library Cooperative's Amber McLain will cover:
- What Verify is and how it works by Springy Dain
- Why Lakeland Library Cooperative chose Verify
- How they used Verify for their account creation and renewals
- Time for Q&A
Registration & confirmation:
- Registration for this event closes two hours before start time.
- Registration closes at 10:00am US Eastern Time.
- When registering, please use your institution email address and not a Gmail or general email address.
- Using a general email address may delay your registration and ability to attend this webinar.
- One hour before the event, you will receive an email with instructions for signing into the event.
- If you wish to only receive the recording, please disregard this email.
- Can't attend the live event? Simply register to receive the recording!
- The recording will be sent a few days after the event.
*By registering for this event, you consent to be contacted by Springshare.
For help, please consult our help documentation and/or contact our support team.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Training Tidbit: Getting to Know the Verify And SMS Dashboard in Patron Point
- Date:
- Thursday, September 18, 2025
- Time:
- 1:00pm - 1:20pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- New session! Patron Point
- Register!
Getting Started with the 24/7 Chat Co-Op as a Non-Contributing Member
- Date:
- Monday, September 22, 2025
- Time:
- 2:00pm - 2:50pm
- User Type/Language:
- Admin Account Level Users Public Library Interest
- Products Covered:
- LibAnswers > LibChat New session!
- Register!
Understanding your LibAnswers Data
- Date:
- Thursday, September 25, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Beginner Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers
- Register!
Build a Staff Intranet with your Springshare Tools
- Date:
- Tuesday, September 30, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Admin Account Level Users Beginner Users Intermediate Users Regular Level Users
- Products Covered:
- LibAnswers LibCal LibGuides & LibGuides CMS Multi-Product
- Register!
SpringyCamp for Public Libraries
- Date:
- Wednesday, October 1, 2025
- Time:
- 12:00pm - 3:30pm
- Session Type:
- Special Event
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- Multi-Product
Customizing LibGuides Templates
- Date:
- Tuesday, October 7, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Text messages for hold pickups, overdue items, and more with Patron Point
- Date:
- Thursday, October 9, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- New session! Patron Point
- Register!
Best Practices for LibChat
- Date:
- Thursday, October 16, 2025
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Beginner Users Intermediate Users Regular Level Users
- Products Covered:
- LibAnswers > LibChat New session!
- Register!