Event Info

Univ. of Tennessee Knoxville: LibAnswers for ER Troubleshooting
11:00am - 11:15am (Eastern Time - US & Canada) change time zone
About:

Elyssa Gould
Electronic Resources Librarian
Streamlining "eProblems" Using LibAnswers for Electronic Resource Troubleshooting
In 2017, I worked with staff in electronic resources management to streamline how we handle our "eproblems" (our local name for electronic resource access issues) as well as effectively capturing statistics about those problems.
We strategized, tested, tweaked, and implemented a workflow for how we handle these "eproblems" as well as what statistics we capture. We chose the LibAnswers tool and are pleased with how this tool has helped us better streamline our work with access issues, especially in tracking troubleshooting and resolution. We are planning to use the statistics we've gathered to better inform our own training, training others in the library, and better communicate with our vendors about ongoing, long-term access issues.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Springshare Answers Your Questions: LibCal
- Date:
- Tuesday, July 8, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibCal New session!
- Register!
Visualizing Data with LibInsight Dashboards
- Date:
- Wednesday, July 9, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibInsight
- Register!
LibGuides Basics: Building Your First LibGuide - Top Nav
- Date:
- Thursday, July 10, 2025
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Introducing LibSites: A Website Builder Made for Libraries
Setting Up Homework Help in LibAnswers
- Date:
- Monday, July 14, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibAnswers
- Register!
Learning Lab: Library Badging: Engaging Students with Interactive Tutorials in the Virtual Space
Preparing Your SpringyCamp Proposal
- Date:
- Wednesday, July 16, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- Multi-Product New session!
- Register!
Level Up LibGuides: Curate, Write, and Design Better Guides
- Date:
- Thursday, July 17, 2025
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Welcome Back: Revisiting Your Welcome Campaign
- Date:
- Thursday, July 17, 2025
- Time:
- 1:30pm - 2:10pm
- User Type/Language:
- Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- Patron Point
- Register!