Univ. of Tennessee Knoxville: LibAnswers for ER Troubleshooting
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Saturday, February 10, 2018
11:00am - 11:15am (Eastern Time - US & Canada) change time zone
11:00am - 11:15am (Eastern Time - US & Canada) change time zone
About:
Elyssa Gould
Electronic Resources Librarian
Streamlining "eProblems" Using LibAnswers for Electronic Resource Troubleshooting
In 2017, I worked with staff in electronic resources management to streamline how we handle our "eproblems" (our local name for electronic resource access issues) as well as effectively capturing statistics about those problems.
We strategized, tested, tweaked, and implemented a workflow for how we handle these "eproblems" as well as what statistics we capture. We chose the LibAnswers tool and are pleased with how this tool has helped us better streamline our work with access issues, especially in tracking troubleshooting and resolution. We are planning to use the statistics we've gathered to better inform our own training, training others in the library, and better communicate with our vendors about ongoing, long-term access issues.
Time Zone: Eastern Time - US & Canada (change)
What's New in LibCal 2025
Whether your library uses LibCal Events, Appointments, or Spaces, there's something new for you in LibCal. In this session, we'll check out new features in LibCal including:
Creating Appointments...
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- Date:
- Tuesday, September 16, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- LibCal LibCal > LibMaps New session!
- Register!
Build a LibGuide for New Faculty
With a new academic year approaching, it's time to think about introducing new faculty to the library. Join us for a session where we will look at examples of LibGuides created for a faculty audience...
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- Date:
- Wednesday, September 17, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibAnswers LibCal LibGuides & LibGuides CMS
- Register!
Training Tidbit: Getting to Know the Verify And SMS Dashboard in Patron Point
Does your library use SMS messaging with Patron Point? Are you a Verify subscriber for seamless online library card registration and library card renewals?
If so, join us for this short tidbit...
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- Date:
- Thursday, September 18, 2025
- Time:
- 1:00pm - 1:20pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- New session! Patron Point
- Register!
Getting Started with the 24/7 Chat Co-Op as a Non-Contributing Member
Has your library joined the Springshare 24/7 Co-Op as a non-contributing member? If so, join us for this session to learn what to expect and what to do to be prepared for this great service that's...
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- Date:
- Monday, September 22, 2025
- Time:
- 2:00pm - 2:50pm
- User Type/Language:
- Admin Account Level Users Public Library Interest
- Products Covered:
- LibAnswers > LibChat New session!
- Register!
Understanding your LibAnswers Data
While you are answering tickets, chatting with patrons, creating FAQS, and entering Reference Analytics transactions, LibAnswers is keeping stats! Join us to review where you can find all of these...
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- Date:
- Thursday, September 25, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Beginner Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers
- Register!
Build a Staff Intranet with your Springshare Tools
Do you want a central location to share important information with your staff? From FAQs about time off and policies to instruction outlines and calendars, this session has you covered! We will use...
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- Date:
- Tuesday, September 30, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Admin Account Level Users Beginner Users Intermediate Users Regular Level Users
- Products Covered:
- LibAnswers LibCal LibGuides & LibGuides CMS Multi-Product
- Register!
SpringyCamp for Public Libraries
SpringyCamp is our annual user conference with a camp-like vibe designed to be fun and informative. 🏕️ Grab your canteen and pull up a log by the fire – this special edition of SpringyCamp is crafted...
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- Date:
- Wednesday, October 1, 2025
- Time:
- 12:00pm - 3:30pm
- Session Type:
- Special Event
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- Multi-Product
Customizing LibGuides Templates
Are you interested in customizing layouts throughout your LibGuides site? Templates allow you to customize the navigation and layout of pages, including public pages like default homepages, the search...
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- Date:
- Tuesday, October 7, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Text messages for hold pickups, overdue items, and more with Patron Point
In this session, we'll talk about using SMS messaging in Patron Point. Using examples from existing customers, you'll see how patrons can receive SMS notifications for hold pickups, overdue items, and...
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- Date:
- Thursday, October 9, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- New session! Patron Point
- Register!
