Event Info

Univ. of Tennessee Knoxville: LibAnswers for ER Troubleshooting
11:00am - 11:15am (Eastern Time - US & Canada) change time zone
About:

Elyssa Gould
Electronic Resources Librarian
Streamlining "eProblems" Using LibAnswers for Electronic Resource Troubleshooting
In 2017, I worked with staff in electronic resources management to streamline how we handle our "eproblems" (our local name for electronic resource access issues) as well as effectively capturing statistics about those problems.
We strategized, tested, tweaked, and implemented a workflow for how we handle these "eproblems" as well as what statistics we capture. We chose the LibAnswers tool and are pleased with how this tool has helped us better streamline our work with access issues, especially in tracking troubleshooting and resolution. We are planning to use the statistics we've gathered to better inform our own training, training others in the library, and better communicate with our vendors about ongoing, long-term access issues.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
LibGuides Basics: Building Your First LibGuide - Side Nav
- Date:
- Tuesday, March 18, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Creating Accessible Content in LibGuides: Images
- Date:
- Wednesday, March 19, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Patron Point: Communications on Cruise Control
- Date:
- Thursday, March 20, 2025
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- Patron Point
- Register!
Computers in Libraries 2025 - Booth #315
- From:
- Tuesday, March 25, 2025
- To:
- Thursday, March 27, 2025
- Session Type:
- Live @Conference
New Features: Enhance your LibAnswers Question Forms
- Date:
- Tuesday, March 25, 2025
- Time:
- 11:00am - 11:25am
- User Type/Language:
- Admin Account Level Users Intermediate Users Public Library Interest
- Products Covered:
- LibAnswers New session!
- Register!
LibMaps: Find Books, Spaces, & Places
- Date:
- Wednesday, March 26, 2025
- Time:
- 10:30am - 11:30am
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > LibMaps
- Register!
Training Tidbit: Graded quizzes and tutorials with LibWizard
- Date:
- Wednesday, March 26, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibWizard
- Register!
LibCal: Aspectos esenciales para los administradores
- Date:
- Thursday, March 27, 2025
- Time:
- 10:00am - 10:50am
- User Type/Language:
- Admin Account Level Users En Español
- Products Covered:
- LibCal ¡Sesión nueva!
- Register!
Texas Library Association Annual Conference (TLA) - Booth #2027
- From:
- Tuesday, April 1, 2025
- To:
- Thursday, April 3, 2025