Event Info
Univ. of Tennessee Knoxville: LibAnswers for ER Troubleshooting
11:00am - 11:15am (Eastern Time - US & Canada) change time zone
About:
Elyssa Gould
Electronic Resources Librarian
Streamlining "eProblems" Using LibAnswers for Electronic Resource Troubleshooting
In 2017, I worked with staff in electronic resources management to streamline how we handle our "eproblems" (our local name for electronic resource access issues) as well as effectively capturing statistics about those problems.
We strategized, tested, tweaked, and implemented a workflow for how we handle these "eproblems" as well as what statistics we capture. We chose the LibAnswers tool and are pleased with how this tool has helped us better streamline our work with access issues, especially in tracking troubleshooting and resolution. We are planning to use the statistics we've gathered to better inform our own training, training others in the library, and better communicate with our vendors about ongoing, long-term access issues.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Best Practices for Resources Icons in LibGuides
- Date:
- Thursday, April 25, 2024
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LibCal: Events, Spaces, Tickets, and more
- Date:
- Thursday, April 25, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal Sales Demonstrations
- Register!
Patron Point: Email Previewing and Testing with Dynamic Content in Emails
- Date:
- Friday, April 26, 2024
- Time:
- 12:30pm - 1:00pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Patron Point
- Register!
Summer Reading Programs for Adults in LibGuides with Events in LibCal
- Date:
- Monday, April 29, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Sharing Library News with a LibGuides Blog
- Date:
- Tuesday, April 30, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Get the Best Patron Reach: Using A/B Testing in Patron Point Emails
- Date:
- Wednesday, May 1, 2024
- Time:
- 12:30pm - 1:00pm
- Session Type:
- Advance Your Skills
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Patron Point
- Register!
LibAnswers: Springy Picks Top Tips & Tricks
- Date:
- Wednesday, May 1, 2024
- Time:
- 2:00pm - 2:30pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibAnswers New session!
- Register!
Make your Summer Reading Guide Interactive!
- Date:
- Thursday, May 2, 2024
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Patron Point: Creating a Segment
- Date:
- Monday, May 6, 2024
- Time:
- 12:00pm - 12:45pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- Patron Point
- Register!