Event Title

NorthCentral University: Gain Insight on Patrons' Search Habits

Sunday, February 11, 2018
2:00pm - 2:15pm U.S. ET (UTC -4) convert to my time zone

Event Details


Products Covered:
PLA 2020: Booth #641
Session Type:
Guest Presenter
Talia Richards


Kira Litvin
Kira Litvin
Reference & Instruction Librarian

Using LibAnswers Query Spy.... To Your Advantage!

Query Spy can be a helpful insight into your patrons' questions and searching habits. I will demonstrate how I review Query Spy for search terms and question phrases that patrons use. I then will integrate the terms as Tags into existing FAQs to increase the chance that they will be discovered in new searches or create new FAQs if not in our system. I will demonstrate the different features in Query Spy to sort/view queries by submitted, matched, clicked on, and not submitted, as well as the option to mark as reviewed and/or add to FAQs.

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.