Event Info
NorthCentral University: Gain Insight on Patrons' Search Habits
2:00pm - 2:15pm (Eastern Time - US & Canada) change time zone
About:
Kira Litvin
Reference & Instruction Librarian
Using LibAnswers Query Spy.... To Your Advantage!
Query Spy can be a helpful insight into your patrons' questions and searching habits. I will demonstrate how I review Query Spy for search terms and question phrases that patrons use. I then will integrate the terms as Tags into existing FAQs to increase the chance that they will be discovered in new searches or create new FAQs if not in our system. I will demonstrate the different features in Query Spy to sort/view queries by submitted, matched, clicked on, and not submitted, as well as the option to mark as reviewed and/or add to FAQs.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Best Practices for your New A-Z List
- Date:
- Tuesday, January 7, 2025
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LibCal Basics: Creating Book Club Kits with the Equipment Module
- Date:
- Wednesday, January 8, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users Beginner Users Public Library Interest
- Products Covered:
- LibCal New session!
- Register!
Understanding Your Data in LibCal
- Date:
- Thursday, January 9, 2025
- Time:
- 2:00pm - 2:45pm
- Session Type:
- Fundamentals
- User Type/Language:
- Admin Account Level Users Beginner Users Intermediate Users
- Products Covered:
- LibCal
- Register!
LibGuides Basics: Building Your First LibGuide - Top Nav
- Date:
- Monday, January 13, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
La creación de su primera LibGuide: Navegación Lateral
- Date:
- Tuesday, January 14, 2025
- Time:
- 9:00am - 10:00am
- User Type/Language:
- Beginner Users En Español
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LibCal Admin Essentials
- Date:
- Wednesday, January 15, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
- Register!
Patron Point: Get Noticed with Notices
- Date:
- Wednesday, January 15, 2025
- Time:
- 3:30pm - 4:00pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- Patron Point
- Register!
Meet the New LibGuides Blog
- Date:
- Thursday, January 16, 2025
- Time:
- 10:00am - 11:00am
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- Early Bird/EU Opt Time LibGuides & LibGuides CMS
- Register!
Designing Your LibAnswers Homepage
- Date:
- Tuesday, January 21, 2025
- Time:
- 1:00pm - 1:50pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers Multi-Product New session!
- Register!